Customer Support Representative
- Karachi, Pakistan
Posted 25 days ago
About the role
Job Description:
Hiring Customer Support Representative - Onsite in Karachi
About Client Company:
Leading Software Development and IT Solution Provider in Pakistan.
Job Description:
Key Responsibilities:
- Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.
- Understand customer concerns and provide clear, professional, and timely responses.
- Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.
- Maintain a positive customer experience by showing empathy, patience, and ownership.
- Document customer interactions, issues, and resolutions accurately in the CRM or support system.
- Follow up with customers to ensure their issue has been resolved.
- Escalate complex issues to the relevant technical, operations, or product teams.
- Support onboarding of new customers and help them understand how to use the platform effectively
Requirements:
- Excellent English communication skills (both spoken & written) – mandatory
- Must be fluent and able to handle different accents confidently
- Experience in a software house and selling websites/mobile applications is a plus (not required)
- Strong interpersonal and communication skills
- Training will be provided for the right candidates.
Other Details:
Working Timings: 3:00PM -10:30PM
Working Days: Mon-Fri (Alternate Saturdays On)
Work Mode: Full Time Onsite
Location: Block 2 P.E.C.H.S., Karachi
Work Location: In person