Global Customer Support
- Karachi, Pakistan
Posted 25 days ago
About the role
ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.
Key Responsibilities
- Respond to inbound customer inquiries via voice calls and live chat.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.
- Record and update customer interactions accurately in the CRM system.
- Meet individual and team performance, quality, and productivity goals.
- Escalate complex or unresolved issues to the relevant departments when required.
- Deliver a seamless and professional customer experience during every interaction.
Eligibility Criteria
- Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).
- Strong spoken and written English communication skills are essential.
- An American or neutral English accent is preferred.
- Good working knowledge of MS Office applications, particularly Excel and Word.
- Ability to work efficiently in a fast-paced and target-driven environment.
- Applicants must be at least 18 years of age and possess a valid CNIC.
- Must be willing to work rotational evening and night shifts.
Working Hours
- Rotational shifts are scheduled between 4:00 PM and 11:00 AM.
- Each shift consists of 9 working hours, including break time.
- Shift schedules are assigned by the company based on operational requirements.
- Employees are required to work late-night shifts as part of the rotation.
Employee Benefits
- Comprehensive Medical Insurance with OPD Coverage
- Provident Fund with investment opportunities
- Annual Leave and Leave Encashment
- Paid On-the-Job Training
- Two Weekly Off Days
- Modern Workplace with Ergonomic Furniture
- Employee Referral Rewards
- Annual Salary Increment
- Company-Provided Transport Facility
- Employee Loan Facility
- Recognition and Appreciation Programs
Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.
Pay: Rs90,000.00 - Rs115,000.00 per month
Application Question(s):
- What is your highest level of education?
- How would you rate your English communication skills?
- Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?
Work Location: In person