Software Support Executive
- Karachi, Pakistan
Posted 27 days ago
About the role
Job description:
Hiring for Software Support Executive (ERP)
Shift: Night
Location: DHA Phase II, Karachi
Responsibilities
- Provide first-line technical support to software users via phone, email, or chat.
- Diagnose and troubleshoot software-related issues reported by users.
- Guide users through step-by-step solutions for software problems.
- Escalate complex issues to higher-level technical support or development teams.
- Document and track issues reported by users in the support ticketing system.
- Create and maintain knowledge base articles and FAQs to assist users.
- Collaborate with product development teams to improve software based on user feedback.
- Conduct training sessions for new users and provide ongoing support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field will be a plus.
- Previous experience in software support or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to explain technical issues in a simple and understandable manner.
- Familiarity with ticketing systems and CRM tools.
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Pay: Rs60,000.00 - Rs80,000.00 per month
Work Location: In person