50 وظيفة Customer Success Specialist في Karachi

Job description

Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.

Our services include Data Operation, Recruitment Services, and Regulatory. Our goal is to speed up the lifecycle of novel therapies through streamlined processes, stringent timelines & real-time solutions. Our clinical trial support services & consultations are tailored to foster your product and requirements.

We aim to deliver high-quality data and solutions to make your clinical trials a success. We follow stringent FDA and GCP regulations throughout all phases of the clinical trial process.

Minerva Research Solution is looking for dynamic individuals in the role of Patient Enrollment Specialist responsible for screening new leads, conducting follow-ups, and documenting participants for assigned active clinical trials. This specialist contributes significantly to clinical trials by building a comprehensive database in the Clinical Trial Management System (CTMS) of willing and qualified study volunteers.

Industry:

• Information Technology & Services
• Hospital & Health Care
• Clinical-Trials and Research Industry

Key Responsibilities:

• Conduct phone interviews and screenings for prospective clinical study participants in US.
• Maintain an organized database of clinical study participants.
• Develop outreach strategies to enhance participant recruitment.
• Interact directly with study participants via phone calls, SMS, etc.
• Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study.
• Enhance and maintain study documentation and volunteer records, including consent forms.
• Assist in sales, marketing, and outreach efforts as needed.
• Provide accurate study-related information to participants in US.
• Cultivate a safe, positive, and fast-paced work environment.
• Undertake other related duties and participate in special projects as assigned.

Behavioral Competencies:

• Conceptual capability, problem-solving, and decision-making ability.
• Strong commitment to teamwork, work ethics, and etiquette.
• Effective planning and organizing skills with priority setting.
• Proactive knowledge and information sharing within the team.
• Customer-focused with strong communication skills.
• Active learning attitude with a continuous improvement mindset.

Minimum Qualifications:

Essential:

• Bachelor’s Degree in BDS, Pharm-D.
• Good knowledge of Clinical Trials.
• Computer literate with good knowledge of MS Office.
• Proficiency in the English language written and spoken both.(MANDATORY)
• Therapeutic Communication in English with US accent is preferred.
• 6 months to 1 year experience in a relevant field.

Benefits:

• Competitive salary with performance-based incentives.
• Quarterly performance bonus structure.
• Comprehensive medical health insurance for employees, spouses, and children.
• Employees' Old-Age Benefits Institution (EOBI) coverage.
• 40-hour work week promoting work-life balance.
• Exposure to the US market and international clients.
• Professional learning, training, and career development opportunities.
• Generous annual leave and paid time off.
• Employee Assistance Program (EAP) supporting mental health and well-being.
• Modern office with an in-house fitness gym featuring cardio equipment.
• Recreation zone with table tennis, foosball, and snooker for relaxation and team engagement.
• Company-sponsored events, celebrations, and team-building activities.
• Inclusive, collaborative, and diverse workplace culture.
• Clear opportunities for career advancement and internal growth.
• Access to cutting-edge technology and modern workplace tools.
• Family-friendly policies, including parental leave.
• Transportation assistance for eligible employees.
• Employee recognition and rewards programs.
• Corporate social responsibility (CSR) and community engagement initiatives.

• Equal opportunity employers
• Full-time
• On-site job (Night shift)

Work Schedule Timings:

• Monday to Friday
• 7 PM to 3 AM (transport facility provided for female staff only and allowance for male employees, additional night shift allowance)

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