E-Learning Support Specialist
- Karachi, Pakistan
Posted 25 days ago
About the role
Job Summary
We are seeking an E-Learning Support Specialist to provide technical and operational support for the organization's Learning Management System (LMS) and e-learning platforms. The ideal candidate will assist users, maintain course content, and ensure the smooth operation of online learning services.
Key Responsibilities
- Provide technical support for the Learning Management System (LMS).
- Assist users with course access, enrollment, and platform-related issues.
- Upload, organize, and maintain e-learning content.
- Monitor system functionality and troubleshoot technical issues.
- Coordinate with instructors and stakeholders to ensure smooth delivery of online learning programs.
- Generate reports on learner participation and system usage.
- Maintain user accounts and permissions.
- Prepare user guides and provide training on LMS features.
- Maintain documentation related to e-learning support activities.
Qualifications
- Bachelor's Degree in Educational Technology, Computer Science, or a related field.
Experience
- Minimum 3 years of relevant experience in E-Learning or Learning Management System (LMS) support.
Required Skills
- Learning Management Systems (LMS)
- E-Learning Platforms
- User Support
- Course Administration
- Content Management
- Technical Troubleshooting
- Report Generation
- Microsoft Office Suite
Soft Skills
- Communication
- Customer Service
- Problem-solving
- Teamwork
- Time Management
Pay: Rs1.00 per month
Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal