Customer Service & Supply Chain Operations Executive
- Karachi, Pakistan
Posted 25 days ago
About the role
We’re Hiring | Customer Service & Supply Chain Operations Executive – Pakistan Only
As part of Multitrans Logistics Pakistan's continued growth, we are expanding our team and looking for a motivated Customer Service & Supply Chain Operations Executive to join us.
📌 Important : This position is open to candidates based in Pakistan only.
If you are passionate about customer service, logistics, and supply chain operations and enjoy working in a fast-paced environment, we’d love to hear from you.
📍 Position: Customer Service & Supply Chain Operations Executive
Location: Remote (Work from Home) – Pakistan Only
Employment Type: Full-Time
Working Days: Monday to Friday (5-Day Work Week)
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and shipment updates.
- Process customer orders and ensure timely execution and fulfilment.
- Coordinate with suppliers, carriers, and internal teams to ensure smooth supply chain operations.
- Monitor shipments and proactively resolve transportation or delivery-related issues.
- Maintain accurate records of customer communications, orders, and operational activities.
- Prepare operational reports and performance metrics.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Ensure compliance with company policies, procedures, and service standards.
Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 2–4 years of experience in customer service, logistics, freight forwarding, supply chain, or operations.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational, analytical, and problem-solving abilities.
- Proficiency in Microsoft Office (especially Excel) and ERP/CRM systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote work environment.
- Strong attention to detail and a customer-focused mindset.
What We Offer
- Competitive salary (based on qualifications and experience)
- Fully remote work environment
- Five-day work week (Monday–Friday)
- Professional development and career growth opportunities
- A collaborative and supportive team culture
How to Apply
If you believe you’re the right fit for this role, we’d love to hear from you.
📧 Email your updated CV and a brief cover letter to: hr@multitranslog.com
Only shortlisted candidates will be contacted.
Join us and become part of our growing journey as we continue to strengthen our operations and deliver reliable logistics solutions across Pakistan and international markets.