Operations Manager
- Atlanta, United States
Posted 25 days ago
About the role
About our company
We are a rapidly growing multinational third-party logistics (3PL) provider with multiple operations in USA, Canada, United Kingdom and Poland. We provide warehousing, distribution, eCommerce fulfillment, and value-added logistics services to customers in the retail, consumer products, and industrial sectors.
As we continue to grow, we are looking for an experienced, hands-on Operations Manager to lead our Atlanta warehouse operation.
Position Summary
The Operations Manager is responsible for the day-to-day management of warehouse and distribution operations while ensuring outstanding customer service, operational efficiency, safety, quality, and employee engagement.
This is a leadership role for someone who enjoys working in a fast-paced environment and is comfortable spending time on the warehouse floor ensuring client requirements are met, coaching employees, solving problems, and driving continuous improvement.
Key Responsibilities
- Manage daily warehouse and distribution operations.
- Lead, coach, and develop a team of 20+ warehouse associates, team leads, and supervisors.
- Ensure customer orders are processed accurately and shipped on time.
- Monitor productivity, labor utilization, quality, inventory accuracy, and service KPIs.
- Maintain a safe workplace and ensure compliance with all company policies and OSHA requirements.
- Plan staffing requirements and manage labor efficiently.
- Work closely with customers to ensure service expectations are consistently met.
- Identify process improvements that increase efficiency and reduce operating costs.
- Resolve operational issues quickly while maintaining a high level of customer satisfaction.
- Support inventory control, cycle counting, receiving, shipping, and value-added services.
- Foster a positive, accountable, and high-performance team culture.
QualificationsRequired
- Minimum 3 years of management experience in a 3PL, warehousing, distribution, or related logistics environment.
- Experience managing 20+ employees in a warehouse operation.
- Proven leadership in a fast-paced distribution environment.
- Strong understanding of warehouse operations, inventory management, receiving, shipping, and order fulfillment.
- Excellent organizational, communication, and problem-solving skills.
- Ability to make decisions under pressure and manage multiple priorities.
- Proficiency with Warehouse Management Systems (WMS) and Microsoft Office.
Preferred
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field (preferred but not required).
- Experience with multi-client warehouse operations.
- Continuous improvement experience (Lean, Six Sigma, or similar methodologies).
- Experience working with KPI-driven operations.
What We're Looking For
The ideal candidate is:
- A hands-on leader who enjoys being on the warehouse floor.
- Highly organized with excellent attention to detail.
- Customer-focused and results-oriented.
- Comfortable working in a dynamic, fast-growing environment.
- Passionate about developing people and building strong teams.
- Motivated to grow with an expanding international organization.
If you are an experienced operations leader who thrives in a fast-paced warehouse environment and wants to be part of an ambitious, growing organization, we encourage you to apply.
Pay: $60,000.00 - $95,000.00 per year
Benefits:
- Health insurance
Work Location: In person