20 Support Specialist Esd jobs in Islamabad

Job Title: Front Desk Specialist (Female)

Location: Islamabad (Le French Club, G-5)

Job Overview

Le French Club is looking for a professional, well-presented, and customer-oriented Female Front Desk Specialist to serve as the first point of contact for members and guests. The ideal candidate should possess excellent English communication skills, a welcoming personality, and strong administrative abilities to ensure a seamless guest experience.

Key Responsibilities

• Welcome members and guests in a warm, professional, and courteous manner.
• Manage the reception area and ensure it remains organized and presentable.
• Handle incoming phone calls, emails, and visitor inquiries professionally.
• Assist members and guests with bookings, appointments, and general information.
• Maintain visitor records, membership information, and front desk documentation.
• Coordinate guest check-ins and check-outs, where applicable.
• Direct visitors to the appropriate departments or personnel.
• Handle customer complaints and service requests professionally and escalate when necessary.
• Coordinate with housekeeping, security, spa, salon, restaurant, and other departments to ensure smooth operations.
• Process payments and maintain accurate transaction records using the POS system, if required.
• Ensure confidentiality of member and company information.
• Monitor reception supplies and report replenishment requirements.
• Maintain a clean, organized, and welcoming reception environment.
• Prepare daily front desk reports and administrative records.
• Support administrative tasks as assigned by management.
• Perform any other duties assigned by management.

Requirements

• Minimum 2–3 years of experience as a Front Desk Officer, Receptionist, Guest Relations Officer, or Front Desk Executive in a hotel, club, spa, salon, or hospitality environment.
• Excellent English communication skills are mandatory.
• Strong interpersonal and customer service skills.
• Professional appearance and pleasant personality.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and problem-solving skills.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
• Hospitality or customer service certifications will be an added advantage.

Working Hours

10 Hours per Day

Working Days

Monday to Saturday

Job Location

Le French Club
Diplomatic Enclave, G-5, Islamabad

Work Location: In person