Operations Manager – FM Services
- Dubai, United Arab Emirates
Posted 6 days ago
About the role
Key Duties & Responsibilities
1. Service Line Execution & Site Operations
- Cleaning & Housekeeping Services: Oversee commercial, residential, and deep-cleaning operations; manage chemical safety/stock, specialized equipment (burnishers, pressure washers, window cleaning rigs), and develop daily/periodic cleaning schedules.
- Lifeguard Services: Oversee aquatic safety teams across residential/commercial pools and beachfronts; ensure strict compliance with Dubai Municipality Public Health & Safety Department guidelines (certifications, first aid kits, life-saving equipment, and emergency response protocols).
- Pest Control Services: Direct Integrated Pest Management (IPM) programs; ensure team usage of Dubai Municipality-approved chemicals, maintain toxicity and safety compliance, and schedule routine preventive visits alongside emergency call-outs.
- Car Wash Services: Manage mobile and fixed car wash operations (waterless/eco-friendly and high-pressure setups), equipment maintenance, and technician scheduling for residential towers, commercial garages, and retail developments.
2. Manpower, Logistics & Fleet Management
- Oversee shift rosters, leave schedules, and transport logistics (buses, vans, service trucks) for field staff moving between accommodations and client sites.
- Manage high-volume manpower deployment, directing multi-nationality operational teams, site supervisors, and team leads.
- Coordinate with HR and training leads for continuous site-specific safety and regulatory recertifications (e.g., Lifeguard licenses, Dubai Municipality Pest Control technician certifications, safe chemical handling).
3. Regulatory Compliance & Health, Safety, Environment (HSE)
- Ensure strict adherence to relevant local municipal and government standards:
- Dubai Municipality (DM): Hygiene standards, pest control chemical storage/handling licenses, and pool/beach public safety standards.
- UAE Labour Law: Operational shift limits, overtime management, and worker welfare standards.
- Conduct periodic HSE audits, COSHH (Control of Substances Hazardous to Health) compliance checks, and site risk assessments to maintain a zero-incident safety record.
4. Client Relationship & Quality Assurance
- Act as the primary operational contact for key clients, property management companies, developers, and Owners Associations (OA) across Dubai.
- Perform unannounced quality audits and service inspections across all deployed service lines.
- Handle client feedback and complaints promptly, issuing Corrective Action Reports (CARs) and ensuring swift resolution within contracted SLAs.
5. Financial & Inventory Management
- Manage operational budgets, control overtime expenses, and optimize fleet fuel and vehicle maintenance costs.
- Oversee inventory for cleaning supplies, pest control chemicals, lifeguard rescue gear, uniforms, and car wash consumables.
Review monthly service delivery sign-offs, billing reports, and assist finance with operational resolutions regarding service disputes.
Required Qualifications & Skills
Education : Bachelor’s degree in Facilities Management, Hospitality, Business Administration, or related fields.
Experience: 6–10+ years in Soft Services / Integrated FM in the UAE, with at least 3–5 years in an operational management role.
Local Knowledge: Strong working knowledge of Dubai Municipality public health, aquatic safety, and pest control mandates.
LicensingValid UAE Driving License (Essential).
Key Skills: Cross-functional team leadership, contract mobilization, SLA/KPI management, fleet routing, and crisis response.
Pay: From AED5,000.00 per month
Work Location: In person