Support Representative
- Rawalpindi, Pakistan
Posted 24 days ago
About the role
Residents of Bahria Town, DHA, or nearby areas will be preferred due to close proximity.
Job Type: Full-time
Location: Bahria Town Phase 7, Rawalpindi (Required)
Work Setting: In-person
Company Description
Sequel Technologies is a software company providing healthcare IT solutions and medical billing services to healthcare providers and clinics in the United States.
Responsibilities
- Communicate with U.S.-based clients (hospitals, clinics, and doctors) via portals, phone, and email to resolve issues.
- Collaborate with internal teams to address client concerns and improve software performance.
- Perform quality checks on client requests and software updates.
- Ensure timely follow-up and resolution of client queries.
Qualifications & Skills
- Bachelor’s degree (preferably BBA/IT) from a reputable university.
- Strong communication and interpersonal skills.
- Demonstrated punctuality and professional work ethic.
- Basic business acumen and problem-solving ability.
- Fresh candidates are encouraged to apply.
US Time Zone
- Summer: 5:00 PM – 2:00 AM
- Winter: 6:00 PM – 3:00 AM
Benefits
- OPD & IPD healthcare coverage
- Entertainment allowance
- Cellular allowance
- Provident fund
Job Types: Full-time, Fresher
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.
- What is your current salary?
- What is your expected salary?
Location:
- Rawalpindi (Required)
Work Location: In person