15 Customer Support Officer jobs in Rawalpindi

Enaara Facilities Management is seeking a proactive and detail-oriented Operations Officer for Madison Square Mall, Rawalpindi. The Operations Officer will be responsible for supporting day-to-day mall operations and ensuring the smooth functioning of facilities, maintenance activities, customer services, housekeeping, security coordination, and operational processes.

The ideal candidate should possess strong coordination skills and the ability to manage multiple operational activities in a fast-paced environment.

Male and Female candidates are both encouraged to apply.

Key Responsibilities

• Monitor and support the daily operational activities of Madison Square Mall.
• Coordinate with security, housekeeping, maintenance, customer service, and technical teams to ensure smooth operations.
• Conduct regular inspections of common areas and facilities to ensure operational standards are maintained.
• Identify operational issues and coordinate timely corrective actions.
• Monitor contractor and vendor activities to ensure compliance with company standards and procedures.
• Assist in implementing operational policies and standard operating procedures (SOPs).
• Prepare daily, weekly, and monthly operational reports.
• Handle and escalate tenant and customer concerns to relevant departments when required.
• Ensure compliance with safety regulations and operational requirements.
• Support management during events, emergencies, and special operational activities.
• Maintain operational records, documentation, and reporting systems.

Qualifications & Requirements

• Minimum Graduation degree preferred.
• 1-3 years of experience in operations, facilities management, retail operations, or commercial property management.
• Experience in shopping malls or facilities management environments will be preferred.

Required Skills

• Strong communication and coordination skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong reporting and documentation skills.
• Ability to work under pressure and handle operational challenges.
• Professional attitude and teamwork capabilities.

Benefits

• Competitive salary package.
• Professional work environment.
• Career growth and development opportunities.

Pay: Rs40,000.00 - Rs45,000.00 per month

Ability to commute/relocate:

• Rawalpindi Gpo: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current salary?
• Are you willing to work in the given salary slab?

(Yes/No)

• Are you willing to work for 6 days a week in rotational shifts, morning - evening?
• Are you willing to go through 2-3 rounds of interviews?
• How much would you rate your communication skills?

(1-10)

Experience:

• Operations Officer: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Rawalpindi Gpo (Preferred)

Work Location: In person