Customer Support Executive
- Rawalpindi, Pakistan
Posted 25 days ago
About the role
Introduction to Company
Established in 1989, Metropolitan Warehouse & Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.
Job Specifications
- Time: 5:00 PM - 2:00 AM
- Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi
- Job Type: Onsite - Full Time
- Education: Bachelor’s any field (Under Bachelor's CVS won’t be entertained)
- Experience: 2+ Year in US Sales/Support Customer Services
- Skill Set: CRM. American Accent English
Job Description
- Exceptional and clear communication skills in English are essential.
- At least 2 or more years of experience working with US clients in a direct role.
- Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.
- Has good analytical and problem-solving skills to deal with difficult customers at times.
- Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.
- Manage and prioritize multiple concerns simultaneously.
- Strong grip on MS Excel and other customer support tools.
- Collaborating with account management team to resolve issues in timely manner.
Employee Benefits
- Market Competetive Salaries
- Promotions & Yearly increments (Based on Performance)
- EOBI & Gratuity
- 2 Yearly Bonuses
- Medical Insurance (Employee, Spouce & Children)
- Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)
- Employee Social Activity Program (Tours, Office Celebrations, Team collaboration
Pay: Rs80,000.00 - Rs100,000.00 per month
Work Location: In person