Customer Service Representative
- Indianapolis, United States
Posted 25 days ago
About the role
We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully.
Responsibilities:
• Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.
• Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
• Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.
• Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.
• Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.
• Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.
• De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.
• Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
Requirements:
• Must have prior experience in call center support or a similar inbound calling customer-facing role.
• Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
• Comfort navigating multiple computer systems, screens, and applications in a fast-paced environment.
• Solid data entry skills with close attention to detail and accuracy.
• Working knowledge of basic office tools, including Microsoft Word and Microsoft Excel.
• Good judgment in resolving issues, troubleshooting concerns, and determining when escalation is needed.
• Reliable attendance, punctuality, and a consistent commitment to team and customer support.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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