CSR - Customer Support Representative
- Lahore, Pakistan
Posted 25 days ago
About the role
Job Title: Customer Support Representative
Location: Johar Town, Lahore
Company: Inteliqo
Job Type: Full-time
Job Summary:
We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information to customers using appropriate methods and tools.
- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.
- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
- Document interactions and maintain accurate records in the customer service database.
- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
- Gather feedback from customers and share insights with the management team to improve service quality.
- Participate in training and development programs to enhance customer service skills and product knowledge.
- Meet or exceed individual and team performance targets and KPIs.
**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in a customer service role or similar position.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A friendly and positive attitude with a passion for helping others.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
How to Apply:
If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume
Job Type: Full-time
Pay: Rs80,000.00 - Rs120,000.00 per month
Work Location: In person