21 Contact Center Agent jobs in Lahore

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.
• Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.
• Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.
• Maintain accurate records of customer interactions and follow-up as required

Requirements:

• Minimum Bachelor’s degree.
• At least 2 years of experience in a call center or tel-sales role (preferred).
• Excellent communication skills in English (both written and spoken).
• Ability to manage challenging situations with a positive, solution-oriented approach.
• Proficient in basic computer skills (MS Office, CRM tools).
• Strong multitasking abilities and time management in a fast-paced environment.

We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.

If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.

To apply, please send us your CV.

Best Regards,

HR Manager
Shafaq n Kami

Job Type: Full-time

Pay: Rs25,000.00 - Rs45,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Tele Sales: 2 years (Required)

Work Location: In person