Receptionist/Pathway Support Officer
- Lee-on-the-Solent, United Kingdom
Posted 3 days ago
About the role
An exciting opportunity has arisen for a motivated, robust individual to join our Chemotherapy Unit team at Burton Hospital as a Receptionist. This is a job share role, working Tuesday - Thursdays.
As a key member of a dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service. You will support the outpatient nursing and medical teams to ensure excellent patient experience.
Managing the reception area independently
Booking in patients using Meditech V6 (experience desirable but training provided)
Liaising with patients, families, and staff in person and by telephone
Providing a high standard of administrative support
Managing enquiries effectively, escalating where necessary, and keeping accurate records
Prioritising your own workload to meet departmental standards and deadlines
Maintaining confidentiality and handling sensitive information appropriately
Ensuring a clear and accurate handover each week for your job share colleague
Supporting general administrative tasks, including stationery and supplies
We are looking for someone who is friendly, approachable, and patient-focused
Flexible in their working approach and able to adapt to the needs of the service
Organised with strong attention to detail
Confident using IT systems and able to learn new applications quickly
A team player with excellent interpersonal and communication skills
Closing date of applications: 15 September 2026
Interview date: 29 September 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.
As a key member of a dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service. You will support the outpatient nursing and medical teams to ensure excellent patient experience.
Managing the reception area independently
Booking in patients using Meditech V6 (experience desirable but training provided)
Liaising with patients, families, and staff in person and by telephone
Providing a high standard of administrative support
Managing enquiries effectively, escalating where necessary, and keeping accurate records
Prioritising your own workload to meet departmental standards and deadlines
Maintaining confidentiality and handling sensitive information appropriately
Ensuring a clear and accurate handover each week for your job share colleague
Supporting general administrative tasks, including stationery and supplies
We are looking for someone who is friendly, approachable, and patient-focused
Flexible in their working approach and able to adapt to the needs of the service
Organised with strong attention to detail
Confident using IT systems and able to learn new applications quickly
A team player with excellent interpersonal and communication skills
Closing date of applications: 15 September 2026
Interview date: 29 September 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.