10 Client Success Representative Remote jobs in Anchorage

Position Summary:

This position is full-time, temporary (estimated 6-month duration), 100% remote and reports to the HR Manager and must be able to meet the employee demands across the areas of operations and time zones, including Alaska, North Dakota, Texas, and New Mexico.

The Benefits Administrator is responsible for the management and administration of the company's employee benefits programs. This includes overseeing health insurance, retirement plans, paid time off, and other employee perks. The role requires strong attention to detail, organizational skills, and the ability to interpret and communicate complex benefits-related information to employees. The Benefits Administrator ensures compliance with federal, state, and local regulations, manages vendor relationships, and provides ongoing support to employees regarding their benefits choices. This position works closely with HR and Payroll teams to ensure seamless integration of benefits into the company's overall compensation structure.

Workplace Benefits:

• Medical Insurance (Individual and Family)
• Dental Insurance
• Vision Insurance
• 401k with Company Match
• Accidental Death and Dismemberment (Voluntary)
• Life Insurance
• Employee Assistance Program

Essential Job Functions:

• Administer and manage employee benefits programs, including health insurance, dental, vision, life insurance, disability, retirement plans (401k), and wellness programs.
• Oversee employee enrollment in benefit programs, including new hire enrollment, open enrollment periods, and qualifying life events
• Communicate benefit options clearly to employees and provide guidance on making informed choices.
• Maintain up-to-date benefits documentation, including plan summaries and enrollment materials.
• Prepare and submit required reports to government agencies and insurance providers.
• Manage relationships with external vendors and insurance carriers to ensure efficient plan administration.
• Administer COBRA benefits and oversee the administration of leave policies.
• Educate employees on benefits options, eligibility, and changes, ensuring they understand their choices.
• Assist employees with claims, troubleshooting issues with carriers or providers.
• Maintain accurate employee benefits records, ensuring data integrity and confidentiality.
• Ensure the proper documentation of all benefits transactions.
• Update and maintain benefits-related databases (Bswift) and HRIS systems.
• Assist in the budgeting and forecasting of benefits costs, including plan design and cost analysis.
• Monitor and report on benefits usage, cost trends, and opportunities for cost savings.
• Plan, organize, and manage the annual open enrollment process, ensuring smooth transitions and accurate employee elections.
• Provide assistance to employees in resolving benefits-related claims issues or discrepancies.
• Work closely with providers and insurance companies to ensure claims are processed accurately and timely.
• Stay updated on changes to benefit laws, trends in employee benefits, and best practices.
• Recommend improvements to current benefits programs and processes to enhance employee satisfaction and program efficiency.
• Ensure compliance with federal and state regulations.
• Perform other duties as assigned.

Required Minimum Qualifications:

• Bachelor’s degree in human resources, Business Administration, Finance, or a related field OR equivalent work experience, in addition to;
• 3-5 years of experience in benefits administration OR human resources, with a strong understanding of employee benefits programs.

Preferred Qualifications:

• Experience with self-funded healthcare plans is strongly recommended.
• CEBS, PHR or SHRM-CP

Post Job Offer Requirements:

• Take and pass a pre-employment drug test

Knowledge, Skills & Abilities Required:

• Strong knowledge of benefits programs (health, dental, vision, retirement plans, disability, etc.) and the ability to manage them effectively.
• Advanced Excel skills required (Power Query, PivotTables, formulas); experience with Bswift or a comparable benefits administration platform strongly preferred.
• Familiarity with benefits regulations and compliance (such as ACA, FMLA, HIPAA, ERISA, COBRA).
• Knowledge of insurance providers, vendors, and claims processing.
• Excellent communication skills, both verbal and written, for interacting with employees, vendors, and management.
• Detail-oriented with strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Analytical skills to review benefits costs, trends, and make recommendations for improvements.
• Customer service skills, providing support to employees regarding benefits-related inquiries.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS (Sage HCM) and benefits databases (Bswift).
• Familiarity with Spanish language, preferred.

Physical Demand/Work Environment:

• This position is 100% remote and reports to the HR Manager and must be able to meet the employee demands across the areas of operations and time zones, including Alaska, North Dakota, Texas, and New Mexico.

Who Delta Is:

• Delta Constructors provides comprehensive construction, maintenance, and project management services across North America, specializing in both brownfield and greenfield projects for industries such as oil and gas, mining, renewable energy, and infrastructure. Committed to safety, quality, and efficiency, the company fosters strong client relationships, continuously exceeding expectations through skilled teams, lean practices, and a culture of excellence.
• To learn more visit: https://www.deltaconstructors.net/

Disclaimer:

The above job description covers the principal duties and responsibilities of the job. The description shall not however, be construed as a complete job listing of all duties, which may be required from day-to-day. Compensation is dependent upon proven qualifications.