11 وظيفة Support Representative في Rawalpindi

Location: Bahria Town Phase 7, Rawalpindi
(Preference will be given to candidates living in Bahria Town, DHA, or nearby areas.)

About Sequel Technologies

Sequel Technologies is a healthcare technology company that provides EHR software solutions and medical billing services to healthcare providers and clinics in the United States. Our team supports physicians by improving clinical documentation workflows and healthcare software systems.

Position Overview

We are seeking a Clinical Representative with a background in healthcare to support the configuration, optimization, and training of EHR/EMR clinical workflows. The role involves working with healthcare providers and internal teams to ensure accurate documentation, efficient workflows, and compliance with healthcare regulations.

Key Responsibilities

Clinical Workflow Configuration

• Create and customize clinical templates, encounter forms, documentation tools, and order sets for different medical specialties.
• Support the design and improvement of EHR/EMR workflows, including SOAP notes, macros, lab orders, and procedure documentation.
• Configure medication workflows, alerts, and clinical decision support tools.

Training & User Support

• Conduct remote training sessions for US-based providers and internal staff on clinical documentation workflows and system features.
• Assist users in understanding documentation processes such as HPI, ROS, Physical Exam, Assessment, and Plan.
• Provide training on AI tools, e-prescribing, and integrated clinical modules.

Quality Assurance & Compliance

• Perform quality checks on clinical workflows, documentation templates, and integrated modules.
• Ensure documentation follows healthcare compliance standards such as HIPAA, CMS, and MIPS.
• Support internal compliance reviews and audits.

Client & Task Management

• Respond to internal and external support tickets and ensure timely resolution.
• Maintain accurate documentation of tasks and ensure deadlines are met.
• Monitor client feedback and help improve service quality.

Collaboration & Product Improvement

• Work closely with clinicians to understand specialty-specific documentation needs.
• Collaborate with internal teams to improve workflows and documentation processes.
• Participate in product testing and User Acceptance Testing (UAT).

Required Qualifications

• BDS, DPT, or Pharm-D (completed degree required).
• Knowledge of clinical documentation and healthcare workflows.
• Experience with EHR/EMR systems or healthcare IT is preferred.
• Familiarity with medical billing, coding, and compliance standards is an advantage.
• Strong communication and problem-solving skills.

⚠ Only candidates with completed degrees (BDS, DPT, or Pharm-D) should apply.

Working Hours

• Summer: 5:00 PM – 2:00 AM
• Winter: 6:00 PM – 3:00 AM

Benefits

• OPD & IPD healthcare coverage
• Entertainment allowance
• Cellular allowance
• Provident fund

Job Types: Full-time, Fresher

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.

Location:

• Rawalpindi (Required)

Work Location: In person