Virtual Assistant - CSR
- Lahore, Pakistan
Posted 25 days ago
About the role
Job Summary:
We are looking for experienced Virtual Assistant. If you have a call centre background, and a British and American accent, it will be considered a plus.
Duties and Responsibilities:
- Receiving inbound/outbound calls and scheduling appointments
- Efficiently Respondent to customer queries, explaining possible solutions and ensuring customers Feel supported and valued
- Taking ownership of customer issues reported and bringing these to resolution
- Build sustainable relationships of trust with customers through open and interactive communication
- Verify and collect accurate information
- Sending out emails and texts
- Follow up with clients.
- Provide accurate, valid, and right methods/tools.
- Record Keeping Related to calls.
Required skills and qualification:
- Exceptional English communication skills, and good written skills.
- Understanding of company products, services, and policies
- Proficiency with computers, especially with excel good typing skills
- Active listener
- Ability to work from 2:00 pm to 11:00 pm
- Preferably should have 6 months to 1 year of experience
Job Type: Full-time
Language:
- English (preferred)
Work Location: LDA Avenue, Raiwand Road, Lahore
Job Type: Full-time
Pay: Rs60,000.00 - Rs80,000.00 per month
Work Location: In person