6366 Temporary Customer Contact Center Representative The Villages jobs near me

Proposed Interview Date:
Week Commencing Monday 28 September 2026

Closing Date:
Sunday 20 September 2026

Contract Type: Temporary for 23 months

Salary:
FC9 £47,604.34 to £57.196.54

Working Pattern:
36 Hours per week

Location:
Inverkeithing Civic Centre (although travel will be required throughout West Fife Villages)

Supporting Statement

As part of your application, you must provide us with a
Supporting Statement
which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the
How to Apply
section of our Career Site.
Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV.
More information is available on our Career site at
www.fife.gov.uk/jobs/supportingstatement
.

Job Details

The Pride in Place Programme is a new government funding programme, aimed at putting power into the hands of local people in some of the most in-need neighbourhoods across the UK, so that they can decide how to regenerate their local area. It gives communities control of £2m every year for the next 10 years, to be spent on projects that will make a real difference to the neighbourhoods they live in.

The West Fife Villages Pride in Place Neighbourhood Board are seeking an experienced Project Manager to lead the implementation of the Neighbourhood 10-year vision and Investment Plan.

Accountable for implementing and overseeing a live and iterative risk register, ensuring proactive management and mitigation measures are in place, with accountability for addressing issues and ensuring these are effectively resolved

Implement and manage a robust application and assessment framework to enable

the Neighbourhood Board to receive, consider and allocate funding for projects on a

fair, consistent, inclusive, relevant, and transparent basis

On project approval, manage the drafting, issuing and monitoring of grant funding agreements clearly setting out the terms of the contractual relationship and ensuring subsequent claims are correct and compliant with programme requirements and the council’s decision-making process

Accountable for all financial and programme delivery reporting, including timely and accurate information relating to the tracking, recording, reporting and cash flow of all

programme expenditure

Accountable for ensuring all monitoring and evaluation requirements are fulfilled, with accurate and timely drafting of performance returns to MHCLG

Collaborate with the Communications and Engagement teams to develop and deliver supporting communication and engagement plans

Model council values and behaviour, including wider best value principles, and support realisation of the council’s role as the accountable body

Ensure all activities comply with the council’s constitution, policies and procedures, including financial regulations and relevant legislation such as Data Protection Act, health and safety and safeguarding responsibilities

Uphold and promote the council’s equality, inclusion and diversity policies. Embed

diversity, inclusion and strength-based working practices across all ways of working and delivery, with a focus on enabling the borough’s more vulnerable residents, and the

communities and partners least likely to engage.

The Person

• 
  If you meet the essential criteria outlined below, we’d like to hear from you:

• 
  Educated to degree level or proven relevant industry experience

• 
  Experience of working collaboratively with Senior Management, politicians, and other key senior stakeholders, evidencing credibility and impact as a leader

• 
  Experience of working with residents and partners to promote and celebrate diversity

• 
  Significant experience of administering large, complex projects, and government funded regeneration programmes

• 
  Experience across all aspects of contract management, including monitoring and evaluation, and procurement regulations

• 
  Deep experience of cross-sector partnership working and complex stakeholder engagement, including working collaboratively with diverse local communities and demonstrating leadership in equality and diversity

• 
  Experience of strength-based and participatory approaches to working with residents and partners

• 
  Senior experience of strategic decision-making, including anticipating risks and leading the resolution of complex and sensitive issues

• 
  Ability to develop practical delivery plans from strategic objectives.

• 
  Understanding of public sector service delivery and change management.

• 
  As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required.

• 
  While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in West Fife Villages as required.

• 
  More details are included in the role profile.

Further Information

• 
  Role Profile -
  When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
  Role Profile

• 
  How We Work Matters -
  Our employees are expected to display and promote certain behaviours in the workplace. See our
  How We Work Matters
  behaviour framework for more information.

• 
  Employee Benefits -
  Employees have access to a benefits package that offers discounts on a wide range of products and services

• 
  Directorate Information -
  Council Department information

• 
  Social media
  -
  Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• 
  Alternative Formats
  -
  Job information can be made available in alternative formats, to make a request please email:
  transactions.recruitment@fife.gov.uk

• 
  AI
  - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available
  here

For Further Information Please Contact:
Stephen.Adamson@fife.gov.uk