Technical Support Specialist
- Giza, Egypt
Posted 25 days ago
About the role
Technical Support Specialist
We are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.
Key Responsibilities
Provide technical support to customers via phone, email, and chat.
Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.
Guide customers through step-by-step solutions for hardware, software, and connected device issues.
Escalate complex technical problems when necessary while ensuring proper follow-up.
Document customer interactions and technical solutions accurately.
Maintain a high level of customer satisfaction by delivering exceptional service.
Stay up to date with product knowledge, troubleshooting procedures, and new technologies.
Requirements
Clear and highly understandable spoken English, ideally with little to no noticeable accent.
Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.
Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.
Candidates with an engineering degree or other technical educational background will be given priority.
Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.
Ability to explain technical concepts in a simple and customer-friendly manner.
Strong attention to detail and the ability to work effectively in a fast-paced environment.
Comfortable using multiple software tools and support platforms simultaneously.
Ability to work independently as well as collaboratively within a team.
Preferred Qualifications
Previous experience in a technical support or help desk role.
Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.
Experience working in a customer support or contact center environment is an advantage.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive training and continuous professional development.
Career growth opportunities within a dynamic and supportive team.
A collaborative work environment focused on learning and innovation.
If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.
Pay: From E£16,000.00 per month
Work Location: In person