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JOB DESCRIPTION

This position is an opportunity for a suitably experienced candidate to join a dynamic organization and gain exposure. Build your career in Tax Operations while working in the world's most innovative bank which values creativity and excellence. This role provides an opportunity to learn new types of tax laws, understand changes in tax laws and its implications, and building good working relations with cross functional/geographical teams.

As a Client Tax E-Invoicing Senior Associate within the Client Tax Operations utility, you will execute key business objectives, manage tax operations processes, and oversee e-invoicing compliance across multiple markets. You will analyze business requirements, draft clear user stories, and promote program working groups to resolve open questions, define interlocks, and shape estimates, build plans, and testing approaches. In partnership with global LOB Operations teams, you will execute e-invoicing services and own day-to-day operations as the primary point of contact for aligned countries and lines of business. You will ensure e-invoicing compliance obligations are met, maintain a strong client-centric focus, and keep stakeholders informed through timely and transparent communication. You will safeguard a strong, stable operational environment by maintaining robust controls, checks, and balances, and by ensuring adherence to all control procedures, applicable laws, and regulations. You will maintain thorough knowledge of end-to-end process flows, SOPs, validation points, and demonstrate strong industry knowledge of international tax reclaims processing. You will influence technology roadmaps by recommending system enhancements and clearly articulating change management initiatives to stakeholders. You will develop and implement tools that improve quality and accuracy while identifying and executing process efficiencies in a controlled manner. You will make informed decisions in critical business scenarios to ensure accurate and timely completion of deliverables. You will collaborate with cross-LOB partners to deliver outcome-promoten improvements aligned to the strategic end state and the firm's control framework.

Job responsibilities

• Responsible for analyzing requirements and drafting user stories.
• Drive program working groups to resolve open questions and define interlocks, estimates, build plans, and testing approach.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Own day-to-day operations for the team, serving as point of contact for aligned countries/LOBs; ensure e-invoicing compliance obligations are met and stakeholders are kept informed.
• Ensure a strong, stable operational environment with robust controls, checks, and balances, and adherence to control procedures.
• Maintain a client-centric approach across the team.
• Ensure ongoing compliance with applicable laws and regulations.
• Maintain thorough knowledge of end-to-end process flows, SOPs, and validation points; demonstrate strong industry knowledge of International Tax reclaims processing.
• Influence technology on system enhancements and clearly articulate change management initiatives to stakeholders.
• Develop and implement tools to improve quality and accuracy; identify and implement process efficiencies in a controlled manner.
• Make decisions on handling critical business scenarios to ensure accuracy and timely completion, liaising with cross-LOB partners to deliver outcome-driven improvements aligned to the strategic end state and controls.

Requiredqualifications,capabilities,andskills.

• Graduate or post-graduate with 8+ years of operations experience.
• Familiarity with taxation and tax operations across multiple markets.
• Strong understanding of the SDLC.
• Minimum 4+ years' experience as a business analyst and tester (mandatory).
• Enthusiastic and articulate with excellent verbal and written communication; able to produce clear, concise, logical documentation.
• Proven ability to operate in a high standards risk and control environment.
• Client service and relationship management experience; able to communicate complex issues to internal and external stakeholders.
• High emotional intelligence with strong networking and influencing skills.
• Excellent strategic planning and execution capabilities and Strong collaborator; works effectively in a team environment.
• Results-driven with a hands-on approach; detail-oriented and able to manage conflicting priorities in a dynamic environment.
• Strong analytical skills (including assessing evolving market practices, oversight metrics, identifying trends, and resolving complex issues) with strong MS Office proficiency (Outlook, PowerPoint, Excel, Word, Project) and familiarity with AI tools.

Preferredqualifications,capabilities,andskills

• Relevant Tax market knowledge or industry experience

• Knowledge of financial markets and banking industry.

• Advanced knowledge of Alteryx, Tableau, and UI path.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.