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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

Salesforce Professional Services is hiring Solution Architects to join the Public Sector (NatSec) team. As a Solution Architect, you will provide steady architectural leadership across large and complex engagements and partner with executive and delivery stakeholders to co-create and execute solution visions for our most complex customers in the Defense & National Security space. The Solution Architect serves as a hands-on advisor combining Salesforce platform expertise, industry knowledge, and consulting acumen to design and deliver scalable, mission-aligned solutions.

The Solution Architect / Senior Solution Architect is a dual-impact leader across presales and delivery, responsible for shaping, scoping, and aligning complex engagements to position federal customers for long-term success as a trusted advisor.. This role drives architectural strategy from initial solutioning through execution, ensuring mission-critical programs are set up to deliver measurable outcomes. They provide and are accountable for architectural integrity, executive alignment, and elevate solution quality while cultivating a high-performance culture across the team. As stewards of the Professional Services Methodology, they leverage cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across engagements.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Global Public Sector (PubSec)

National Security (NatSec) – Serve defense, intelligence, and law enforcement agencies in implementing secure cloud solutions that meet stringent government security standards, requiring understanding of government procurement processes and compliance frameworks, with Secret or Top Secret/SCI security clearance.

Your Impact

• Serve as a trusted advisor to the client

• Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

• 8+ years of relevant experience in enterprise architecture or consulting experience on the Salesforce Platform throughout the whole life cycle with repeated and demonstrable success.

• Clearance. Active Secret, TS or TS/SCI (a must).

• Expert in Salesforce configuration and architectural strategy, translating current-state complexity into clear target-state designs, closing capability gaps, and delivering solutions that enable achievement of critical business and mission outcomes.

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to connect with people in diverse roles

• Resourceful and innovative thinker who can work through and solve problems.

Preferred Requirements

• Metro DC located

• Multiple Salesforce Core Architecture certifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Experience in public sector digital transformation initiatives

• Hands-on experience with Public Sector Solutions (“Agentforce Public Sector”)

• Hands-on experience with Omni Studio

• Ability to convey and convince customers of best practices at various levels within a large organization

• Application design and development background

• Travel may be required and varies depending on the client requirements

NOTE: By applying to the Solution Architect posting, recruiters and hiring managers across the organization hiring Solution Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $273,000 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.