Senior Product Designer - Customer (B2B)
- London, United Kingdom
Posted 7 days ago
About the role
Who We Are
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.
Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
About the roleThis is a full-time, permanent position.
We’re looking for a Senior Product Designer to own the experience of Zoopla’s commercial marketplace: the platforms, tools and workflows that agents, developers and property professionals, plus the consumer-facing surfaces and advertising products tied to those businesses. This is a significant part of Zoopla’s business, generating real revenue and shaping how professionals and their clients experience our brand.
This is a hands-on role with real scope to shape both what we build and how we build it. You’ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won’t just respond to briefs; you’ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.
This role suits someone who moves comfortably between feature and product-level craft and the wider systems and workflows they sit within, is comfortable when the buyer isn’t the user, and balances improving what exists today with shaping what comes next.
What you’ll doOwnership and Impact- Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
- Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
- Balance user needs, buyer needs, technical constraints and commercial priorities when shaping solutions
- Design across the marketplace, from the workflows professionals rely on to the consumer-facing and advertising experiences that support those businesses
- Design intuitive, high-quality tools and platform experiences for frequent, high-volume use by expert users, accounting for the roles, permissions and operational complexity
- Connect workflows across the full customer lifecycle, from trial and onboarding through to adoption, expansion and renewal
- Define clear success metrics for your work through measurable outcomes
- Use data, research and behavioural insight to identify opportunities and inform decisions
- Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time
- Continuously refine experiences based on performance, contributing to a culture of learning and optimisation
- Look beyond the current roadmap to identify new opportunities that drive customer and business value
- Rapidly explore and validate ideas through prototyping and testing
- Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
- Contribute to design systems and ways of working that improve quality, consistency and speed across a complex product suite
- Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions
- Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs
- Facilitate workshops and communicate ideas, rationale and outcomes clearly to stakeholders at different levels
- Act as a strong design voice within your team, raising the quality of thinking and execution
Please include a portfolio (with ease of access) showing end-to-end work on complex, workflow-heavy problems.
- Proven experience designing B2B, SaaS, platform or marketplace products end-to-end.
- Experience designing complex, workflow-heavy interfaces, including multi-step processes, roles and permissions
- Strong product thinking, with the ability to connect design decisions to customer and business outcomes
- Fluent in qualitative and quantitative research methods, and comfortable working with experimentation and performance data
- Experience working directly with customers and with the internal teams who represent them
- Confident collaborating across disciplines, facilitating workshops and influencing decisions without authority
- Curious about emerging technologies (including AI) and how they can be applied to improve customer experience, decision-making and product capability
- Proficiency in design tools such as Figma or similar, and can adapt your approach to the needs of the project.
- You think strategically and look beyond immediate tasks to identify opportunities and drive impact
- You take ownership from problem through to measurable outcome
- You’re comfortable when the buyer isn’t the user, and can design for both
- You understand how design contributes to business success, not just user experience
- You’re pragmatic about legacy, improving products incrementally while holding a clear long-term view
- You’re proactive, adaptable and comfortable working in a fast-moving environment
At Zoopla we embrace hybrid working but emphasise the importance of also spending time together. You’ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third in-office day of your choosing.
Our home in Tower Bridge is a wonderful hub for collaborative and individual working, with space to socialise and exercise. On our doorstep you’ll find buzzing Borough, Bankside and Bermondsey, not to mention soaring river views.
Benefits
- Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
- 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary