Front Office Executive (Female)- Islamabad
- Islamabad, Pakistan
Posted 25 days ago
About the role
Job Title: Front Desk Specialist (Female)
Location: Islamabad (Le French Club, G-5)
Job Overview
Le French Club is looking for a professional, well-presented, and customer-oriented Female Front Desk Specialist to serve as the first point of contact for members and guests. The ideal candidate should possess excellent English communication skills, a welcoming personality, and strong administrative abilities to ensure a seamless guest experience.
Key Responsibilities
- Welcome members and guests in a warm, professional, and courteous manner.
- Manage the reception area and ensure it remains organized and presentable.
- Handle incoming phone calls, emails, and visitor inquiries professionally.
- Assist members and guests with bookings, appointments, and general information.
- Maintain visitor records, membership information, and front desk documentation.
- Coordinate guest check-ins and check-outs, where applicable.
- Direct visitors to the appropriate departments or personnel.
- Handle customer complaints and service requests professionally and escalate when necessary.
- Coordinate with housekeeping, security, spa, salon, restaurant, and other departments to ensure smooth operations.
- Process payments and maintain accurate transaction records using the POS system, if required.
- Ensure confidentiality of member and company information.
- Monitor reception supplies and report replenishment requirements.
- Maintain a clean, organized, and welcoming reception environment.
- Prepare daily front desk reports and administrative records.
- Support administrative tasks as assigned by management.
- Perform any other duties assigned by management.
Requirements
- Minimum 2–3 years of experience as a Front Desk Officer, Receptionist, Guest Relations Officer, or Front Desk Executive in a hotel, club, spa, salon, or hospitality environment.
- Excellent English communication skills are mandatory.
- Strong interpersonal and customer service skills.
- Professional appearance and pleasant personality.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational and problem-solving skills.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
- Hospitality or customer service certifications will be an added advantage.
Working Hours
10 Hours per Day
Working Days
Monday to Saturday
Job Location
Le French Club
Diplomatic Enclave, G-5, Islamabad
Work Location: In person