Senior Technical Product Manager – CRM / SaaS
- Dubai, United Arab Emirates
Posted 3 days ago
About the role
Senior Technical Product Manager – CRM / SaaS
Location: Dubai, UAEWorking model: Full-time, in-houseReporting to: CEO and CTO
About the Role
We are hiring a Senior Technical Product Manager to take full ownership of Real Estate CRM, our proprietary CRM and SaaS platform built for real estate operations.
Our CRM brings together lead management, property inventory, portal integrations, client-to-property matching, agent workflows, listings, deal tracking, commissions, reporting, automation, and AI-assisted tools.
This is a senior, hands-on product leadership role combining:
- Product strategy and roadmap ownership
- Prioritisation and stakeholder alignment
- User research and operational implementation
- Production stability and continuous improvement
You will work directly with the CEO, CTO, Business Analysts, developers, and operational teams.
Your responsibility is to ensure the teams are building the right products, in the right order, with clear business outcomes.
What You Will OwnProduct Strategy and Roadmap
- Own the product strategy, roadmap, priorities, and release sequencing
- Translate company objectives into clear and executable product initiatives
- Decide what should be built, improved, postponed, or removed
- Make clear trade-offs between scope, timing, technical quality, and business impact
- Maintain a strong understanding of users, workflows, competitors, and market opportunities
Delivery Governance
- Govern product delivery across two Scrum teams, each supported by a Business Analyst
- Set clear priorities, expected outcomes, milestones, and acceptance criteria
- Ensure Business Analysts translate product direction into complete functional requirements
- Protect development teams from unnecessary scope changes and conflicting requests
- Identify delivery gaps early and drive them toward resolution
- Ensure releases are properly tested, communicated, launched, and measured
Executive and Stakeholder Alignment
- Work directly with the CEO and CTO on product direction and technology priorities
- Act as the single point of accountability for product decisions and progress
- Interview agents, managers, administrators, finance teams, and other internal users
- Convert operational problems into scalable product solutions
- Communicate decisions clearly and manage stakeholder expectations
- Say “no” when requests do not support the agreed strategy or priorities
Timelines, Reporting and Risk Management
- Own product timelines, milestones, dependencies, and release expectations
- Provide clear executive reporting on progress, risks, blockers, and decisions required
- Identify technical, operational, adoption, and delivery risks before they become critical
- Escalate problems early and recommend practical solutions
- Ensure stakeholders have an accurate view of product status without unnecessary reporting complexity
Technical Product Ownership
- Understand CRM and SaaS architecture at a product-management level
- Work confidently with APIs, third-party integrations, data flows, permissions, databases, automation, and system dependencies
- Collaborate effectively with engineering leadership on architectural and technical decisions
- Challenge technical estimates and proposed solutions when necessary
- No coding is required, but strong technical literacy is essential
User Feedback and Production Stability
- Build structured feedback loops with internal users
- Separate isolated requests from recurring and high-impact problems
- Prioritise production issues based on business impact and urgency
- Coordinate post-release support, bug resolution, and continuous improvement
- Balance new product development with reliability, usability, and system stability
Operational Implementation
- Ensure new features are embedded into real company workflows
- Coordinate training, documentation, communication, and implementation plans
- Track adoption and identify why teams are or are not using delivered features
- Close the gap between “feature released” and “business value realised”
- Measure success through operational results, adoption, efficiency, revenue impact, and user satisfaction
What We Are Looking ForRequired Experience
- Senior experience as a Technical Product Manager, Senior Product Manager, Product Lead, or equivalent
- Proven ownership of complex product roadmaps and prioritisation decisions
- Experience working on CRM, ERP, marketplace, proptech, fintech, or complex SaaS platforms
- Experience governing delivery across multiple engineering teams or product squads
- Strong understanding of APIs, integrations, workflows, permissions, and system architecture
- Experience working directly with founders, CEOs, CTOs, or other senior executives
- Strong Jira and Confluence proficiency
- Excellent written and verbal communication skills
- Currently based in Dubai or willing to relocate to Dubai
Strong Advantages
- Fluent in Russian or Ukranian
- Experience with real estate, brokerage, proptech, or property marketplaces
- Experience building products used by sales or operational teams
- Experience with property portals, lead routing, inventory systems, commissions, or transaction workflows
- Experience introducing AI and automation into existing business processes
- Experience managing the replacement, migration, or major redevelopment of a CRM platform
The Right Mindset
You are:
- Strategic but comfortable working closely with execution
- Decisive, structured, and commercially minded
- Comfortable challenging senior stakeholders and defending priorities
- Able to create clarity when information is incomplete
- Highly accountable for timelines and outcomes
- Focused on solving operational problems rather than simply delivering features
- Comfortable working in a fast-moving founder-led environment
The person in this position owns product direction, prioritisation, execution governance, implementation, and measurable results.
Why Join
You will take ownership of a live platform operating at the centre of a growing real estate business.
You will have direct access to decision-makers, real users, engineering teams, and operational data. You will have the authority to shape the roadmap and the responsibility to turn our CRMinto a scalable, commercially valuable technology platform.
To apply, submit your CV together with a brief explanation of:
- The most complex CRM or SaaS product you have managed
- How many development teams you were responsible for
- A difficult prioritisation decision you made and its outcome
- Your current location and availability to work from our Dubai marina office
Pay: AED12.00 - AED25.00 per month
Work Location: In person