Operations Manager – Quick Service Restaurant (QSR)
- Doha, Qatar
Posted 24 days ago
About the role
Job Summary
Responsible for overseeing the daily operations of one or multiple quick service restaurant locations. This role ensures operational excellence, profitability, compliance with company standards, and exceptional customer service while leading and developing high-performing teams.
Key Responsibilities
- Oversee daily restaurant operations to ensure efficiency, quality, and consistency.
- Monitor sales performance, labor costs, food costs, and operating expenses to achieve financial targets.
- Recruit, train, coach, and develop restaurant managers and team members.
- Ensure compliance with food safety, sanitation, health, and company operational standards.
- Conduct regular restaurant audits and implement corrective action plans where necessary.
- Develop staff schedules and optimize labor utilization based on business needs.
- Manage inventory levels, ordering, stock control, and waste reduction initiatives.
- Analyze operational and financial reports to identify trends and opportunities for improvement.
- Drive customer satisfaction by maintaining high service standards and resolving customer concerns effectively.
- Collaborate with senior management to implement business strategies, promotional campaigns, and operational improvements.
- Ensure restaurants consistently meet Key Performance Indicators (KPIs), including sales growth, profitability, customer satisfaction, and employee retention.
- Lead new restaurant openings, remodels, and special operational projects as required.
Required Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
- 8 years of management experience in the Quick Service Restaurant (QSR) industry.
- Strong leadership, coaching, and team development skills.
- Knowledge of food safety regulations and restaurant compliance standards.
- Experience in budgeting, cost control, inventory management, and financial reporting.
- Excellent communication, problem-solving, and decision-making abilities.
- Proficiency in Microsoft Office and restaurant management/POS systems.
- Ability to work flexible hours, including weekends and holidays, when required.
Job Types: Full-time, Permanent
Pay: QAR7,000.00 - QAR8,000.00 per month
Application Question(s):
- What is your Nationality?
- How much is your expected salary?
- You can join immediately?
- Total years' experience as an OM - F&B (QSR)?
Work Location: In person