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Job Description

Job Title

HR Generalist

Department

People & Culture

Reports To

P&C Manager / Head of Department

Job Summary

The HR Generalist is responsible for supporting the day-to-day operations of the Human Resources Department by managing recruitment, onboarding, employee relations, performance management, compensation and benefits administration, HR documentation, compliance, training coordination, and HR information systems. The role ensures compliance with UAE labor laws (where applicable), Dubai Health Authority (DHA) regulations, organizational policies, and healthcare accreditation standards while promoting a positive and productive work environment.

Key Responsibilities

Recruitment & Onboarding

• Coordinate end-to-end recruitment activities, including job postings, candidate screening, interview scheduling, reference checks, and job offers.
• Prepare employment contracts, offer letters, and onboarding documentation.
• Coordinate new employee orientation and induction programs.
• Assist with DHA licensing, credentialing, and primary source verification (PSV) documentation for clinical staff, where applicable.
• Maintain recruitment records and applicant databases.

Employee Relations

• Serve as the first point of contact for employee HR-related inquiries.
• Support the resolution of employee concerns and workplace issues in accordance with company policies.
• Assist with disciplinary actions, investigations, warning letters, and grievance procedures.
• Promote employee engagement initiatives and staff well-being programs.
• Support exit interviews and employee separation processes.

HR Administration

• Maintain accurate employee personnel files, both electronic and physical.
• Prepare HR letters, including employment certificates, salary certificates, experience letters, NOCs, and other employment-related documents.
• Monitor probation periods, employment contract renewals, and confirmation processes.
• Ensure employee records are updated in the Human Resources Information System (HRIS).
• Maintain confidentiality of employee information and records.

Compensation & Benefits

• Assist with payroll preparation by verifying attendance, leave records, overtime, and employee data.
• Coordinate employee insurance enrollment, additions, deletions, and renewals.
• Administer employee benefits, including medical insurance, leave, and other company benefits.
• Support salary reviews and compensation administration as directed by management.

Performance Management & Training

• Coordinate employee performance appraisal processes.
• Monitor probationary evaluations and annual performance reviews.
• Identify training needs and coordinate internal and external training programs.
• Maintain training records and support Continuing Medical Education (CME) coordination where applicable.

Compliance & Regulatory Requirements

• Ensure compliance with organizational policies, UAE labor regulations (where applicable), DHA requirements, and healthcare accreditation standards.
• Support audits related to HR documentation and employee records.
• Monitor the validity of professional licenses, visas, Emirates IDs, and other employment documents.
• Assist in implementing HR policies, procedures, and best practices.

HR Reporting

• Prepare regular HR reports, including:
  • Headcount reports
  • Recruitment status reports
  • Staff turnover reports
  • Leave and attendance reports
  • Training reports
  • License and visa expiry reports
• Analyze HR metrics and provide recommendations to management.

Health & Safety

• Support occupational health initiatives and employee wellness programs.
• Ensure HR compliance with workplace health and safety policies.
• Participate in emergency preparedness activities and organizational initiatives as required.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Healthcare Management, or a related field.
• Professional HR certifications (e.g., CIPD, SHRM-CP, PHR, or equivalent) are an advantage.

Experience

• Minimum of 3–5 years of experience as an HR Generalist or HR Officer.
• Experience in a hospital, medical center, or healthcare organization is highly preferred.
• Familiarity with DHA licensing, healthcare recruitment, and credentialing processes is an advantage.

Skills & Competencies

• Strong knowledge of HR principles and best practices.
• Good understanding of UAE labor laws (where applicable) and healthcare HR processes.
• Experience in recruitment, onboarding, employee relations, payroll support, and HR administration.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency in HRIS, Microsoft Office, and document management systems.
• Strong problem-solving and conflict-resolution skills.
• Fluency in English; Arabic language skills are an advantage.

Working Conditions

• Office-based within a hospital or healthcare facility.
• Regular interaction with clinical and non-clinical staff.
• May occasionally work beyond normal office hours to support recruitment, onboarding, audits, or organizational requirements.

Key Performance Indicators (KPIs)

• Time-to-fill vacancies.
• Successful onboarding and orientation completion.
• Employee retention and turnover rates.
• Accuracy and timeliness of HR documentation.
• Payroll and employee data accuracy.
• Compliance with licensing, visa, and document renewal requirements.
• Employee satisfaction and responsiveness to HR inquiries.
• Timely completion of performance appraisal processes.
• Training completion rates.
• Compliance with organizational policies, DHA requirements, and accreditation standards.