55 Resident Service Coordinator jobs in Kansas City

UMB Information Technology organization is comprised of IT leaders, project managers, architects, software engineers, and analysts coming from diverse background and experiences. We share a strong commitment to ensure our enterprise-level systems are performing at peak capacity and we believe in fully supporting each other to achieve this goal.

As the QA Project Coordinator, you will serve as a key leadership liaison to the vendor QA team and coordinate the integration activities between UMB and the vendor partner. You will lead and delegate projects and project work to internal QA Analysts and the vendor QA teams. You will also assure key stakeholders are identified across the organization for assigned projects to facilitate appropriate interaction with the QA vendor partner. This is a subset of the overall responsibilities which involves other initiatives as assigned by IT leadership.

This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Tech Center located in downtown Kansas City, MO.

How you’ll spend your time:

• Serve as leadership liaison to vendor QA team and manage the integration activities between UMB and the vendor partner. This includes serving as a strong liaison between testing teams, project managers, and stakeholders.
• Lead and delegate project work and testing activities to vendor QA team members.
• Ensure key issues and dependencies have ETA’s from owning organizations and clarify owners for dependency items that need to be planned and closed.
• Work with vendor QA leads to ensure appropriate QA allocation and capacity.
• Understand status of testing activities and work with project managers, developers, and QA in communicating and updating status. This includes collaborating with project managers and development teams to determine the scope of the testing effort and testing resource requirement resulting in plans, schedules, and implementation of small to large scale testing projects.
• Participate in identifying testing roadmap items on overall project plan.
• Responsible for improving the quality of all software products through the development of testing standards, processes, test tools, test scripts, and test automation that will produce robust and reliable software in a timely manner.
• Analyze and provide input into the need for Load and Performance testing as well as Automated testing to stated requirements and company standards.
• Identifies testing requirements and scenarios and perform some manual testing. This includes creating and coordinating testing schedule for projects.

We’re excited to talk with you if you have:

• You have a Bachelor’s Degree and at least 8 years of experience in Quality Assurance and software application testing (manual and automation) and testing management OR equivalent combination of education and work experience.
• You have experience in managing QA projects across methodologies.
• You have experience within Waterfall and Agile/Scrum methodologies.

Bonus Points if:

• You have IT project management or business analysis experience.
• You have experience within the banking or payments industry.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 07/30/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$117,900 - $173,393

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

#LI-MD1