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JOB TITLE: LEARNING & DEVELOPMENT MANAGER

REPORTS TO: HR DIRECTOR

LOCATION: DUBAI HEAD OFFICE

ORGANISATION UNIT: HUMAN RESOURCES

SCOPE OF JOB:

Assume responsibility for setting the Learning & Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.

The L&D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.

DIRECT REPORTS: 2 (Retail training Manager, L&D Executive)

Responsibilities

VISION / STRATEGIC THINKING

• Define and implement the regional L&D strategy aligned with HR Director, the regional B+2 business goals and the Hermès group learning vision.
• Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
• Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
• Monitor trends in the industry and region to highlight best practices to develop the learning offer.
• Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Hermès Group processes and regional talent objectives.
  
  

HEAD OFFICE & MANAGEMENT DEVELOPMENT

• Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
• Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
• Design and deliver key talent development programmes including:
  
  

Management Development Programmes

UAE National specific development paths

High potential and leadership development initiatives across the region.

• Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
• Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
  
  

MEASURE LEARNING IMPACT

• Evaluate training effectiveness and continuously improve learning content and delivery methods.
• Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
• Manage L&D performance against key metrics to track the department’s commercial impact.
• Proactively manage the L&D department budget.
  
  

TEAM DEVELOPMENT

• Lead and develop the L&D team to ensure all members are able to perform and deliver at their best.
  
  

MEASURES OF SUCCESS

• Develop and launch key Learning & Development programmes for HME that align with the regional HR and Commercial strategy.
• Able to act as the key referent for all L&D support and partner with varied stakeholders.
• Ability to work independently and collaboratively in a dynamic environment.
• Excellent interpersonal and communication skills.
• Highly organised with a strong retail (or similar industry) understanding.
• Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
  
  

Experience

• Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning & Development preferably within retail or a similar client orientated industry.
• Proven experience of building and managing talent programmes.
• Strong understanding of learning frameworks and employee development.
• Excellent communication and facilitation skills.
• Excellent strategic thinking, communication, and interpersonal skills.
• Proficiency in HR software and Microsoft Office Suite.
  
  

This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.