4287 Patient Services Specialist I Remote Telephonic Triage Temple Tx Area jobs near me

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

The Functional Application Analyst - Concur and Deployment Solutions Applications is responsible for day-to-day functional administration, configuration support, audit support, testing support, issue triage, reporting support, and release support for Deployment Solutions-supported applications, with a primary emphasis on Concur Expense administration. This role supports smooth and efficient travel and expense processes, policy compliance, financial accuracy, user support, and scalable Deployment Solutions application operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Concur Platform Management:

• Administer and maintain the Deployment Solutions Concur platform, including user access, groups, permissions, workflow support, configuration updates, and routine system maintenance.
• Collaborate with Deployment Solutions IT, finance, compliance, vendors, and other IT teams to troubleshoot technical or functional Concur issues.
• Stay informed about Concur updates and enhancements and support testing or adoption of relevant changes.

Expense Report Processing and Audit Support:

• Review and support processing of employee expense reports submitted through Concur, as assigned by Deployment Solutions IT or finance process owners.
• Verify receipts, coding, policy adherence, and completeness of required expense documentation.
• Support Concur Audit and Verify processes, identify discrepancies or policy violations, and route issues for appropriate action.
• Support reconciliation of corporate credit card transactions and travel expenses where applicable.

Incident, Request, and User Support:

• Triage, investigate, resolve, or escalate ServiceNow tickets and Concur-related inquiries.
• Assist employees and Deployment Solutions users with Concur questions, troubleshooting, and how-to guidance.
• Support training materials, user guides, FAQs, and playbooks for Concur and other assigned Deployment Solutions applications.

Reporting, Testing, and Continuous Improvement:

• Generate or update Concur reports to track expense trends, identify issues, and provide operational insight.
• Support UAT, regression testing, release readiness, deployment checklists, and post-release validation.
• Identify recurring issues, rework drivers, or manual process opportunities and recommend improvements.
• Support functional administration for other Deployment Solutions applications or future supported platforms as assigned.
• Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in information technology, computer science, data analytics, engineering, business systems, or related field; equivalent experience may be considered.
• 2+ years of experience administering or supporting Concur Expense Management.
• 2+ years of experience supporting Concur-related integrations, such as MedPro, Veeva, and other connected systems.
• 2+ years of experience auditing expense reports, validating receipts, reviewing coding, or supporting travel and expense compliance.
• 2+ years of experience using Microsoft Dynamics 365 or integrating finance/application data across systems
• 2+ years of experience with ServiceNow, ticketing tools, reporting tools, or enterprise application support processes.
• Strong attention to detail, analytical skills, communication skills, and ability to follow controlled support processes.

PREFERRED QUALIFICATIONS

• Certification in Concur Administration or related SAP Concur learning.
• Experience with application testing, UAT, or offshore support delivery.
• Demonstrated ability to leverage AI-assisted solutions to streamline support processes, improve issue resolution, enhance user experience, and reduce repetitive manual activities within enterprise applications.
• Experience working within life sciences and/or other healthcare related fields.
• Experience supporting client-facing operations, shared services, or managed service environments.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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