4820 Patient Services Representative Senior Primary Care Ft Days jobs near me

Location

London, United Kingdom

Country

United Kingdom

Contract type

Permanent

Work pattern

Variable Hours, Part Time, Full Time

Market

Buildings

Discipline

Health, Consultancy

Job ref

16522

Recruiter contact

Aoife Cullen

Apply now

Location/s: London, UK
Recruiter contact: Aoife Cullen

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

About the business unit
The Buildings Unit (BLD) has a major presence in Mott MacDonald's regional offices throughout the UK and mainland Europe, providing a wide range of diverse and transferable cross-sector skills across five key Sectors; Advisory, Built Environment, Energy, Transportation and Water. We also provide local services to customers and technical leadership to the rest of the Group in these sectors.

Overview of the role

The Healthcare Consulting Services Portfolio of the Health Division provides strategic and operational consultancy advice and support to healthcare clients to improve services outcomes for patients and staff. A key part of this advice centres on having robust data analysis and modelling outputs to provide evidence-based solutions for clients.

We provide support to Department of Health & Social Care, NHS England, New Hospital Programme, NHS clients and work internationally on projects in the Middle East, Canada and Australia.

Support the successful delivery of healthcare infrastructure, estates, digital and transformation projects by providing strategic, analytical and programme management expertise. Contribute to the development of innovative, data-driven and digitally enabled solutions that improve healthcare outcomes, operational efficiency and patient experience across healthcare organisations.

Key responsibilities and duties include:

• Deliver healthcare consultancy support across NHS programmes, projects and workstreams
• Supporting clients to assess clinical and estate need, develop strategies and delivery plans and design solutions to transform and improve healthcare services, infrastructure and estates
• Undertake strategic analysis and research activities to support strategic planning, business cases, service transformation, operational improvement and healthcare investment decisions
• Engage with clinical, operational, estates and executive stakeholders to understand and clearly articulate requirements, facilitate workshops and engagement sessions and develop practical solutions
• Analyse qualitative and quantitative information to develop a baseline for assessment, identify trends, risks, opportunities and produce evidence-based recommendations
• Develop reports, presentations, business cases (short form, SOC, OBC.FBC) and other client deliverables to a high professional standard
• Support the planning, management and delivery of programmes and projects, including governance, risk management, action tracking, stakeholder engagement and change control
• Contribute to the development and authoring of healthcare strategies, operating models, service plans and transformation roadmaps
• Support organisations in adopting digital, data and technology-enabled solutions that improve patient, staff and operational outcomes
• Apply data-driven approaches to inform decision-making, performance improvement and service transformation initiatives
• Build and maintain strong client relationships, contributing to business development, bid preparation and the growth of the portfolio

Candidate specification

• Experience of working within healthcare environments, ideally supporting NHS or public sector healthcare clients on estates, infrastructure, service transformation or operational improvement programmes
• Knowledge of primary care estates, including the planning, utilisation, condition, compliance and development of community, primary care and neighbourhood health facilities
• Experience contributing to the development of healthcare business cases, including strategic case narrative, options appraisal, benefits, risks, affordability, deliverability and value for money considerations
• Ability to research, analyse and synthesise clinical, operational, estate and financial information to inform robust recommendations and investment decisions
• Experience supporting or authoring estate strategies, service strategies, delivery plans, transformation roadmaps or programme-level reports for healthcare organisations
• Understanding of healthcare policy, planning guidance and estate requirements, with the ability to translate these into clear, practical and client-focused outputs
• Strong written communication skills, with evidence of producing high-quality reports, presentations and bid or client deliverables for senior stakeholders

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

AI Usage

At Mott MacDonald, we see the value AI can bring, but we take a people-first approach to hiring. While AI tools can help candidates prepare and build confidence, every application and hiring decision is reviewed by our recruitment and hiring teams. We encourage the responsible use of AI while ensuring we get to know the real person behind the application.

Accessibility

We want you to feel supported and able to perform at your best throughout our recruitment process. If there is anything we can do to make applying or interviewing with us more accessible, please contact us at reasonable.adjustments@mottmac.com and we'll be happy to discuss how we can help.

We offer some fantastic benefits including:

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Employee Ownership

• Our employee ownership model means no external investors, just us, creating a culture of shared success.
• Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
• As your career grows, so does your stake, recognising your long-term impact and contribution.
• Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
• For our senior roles you will have a direct pathway towards ownership from day one.

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
• We offer policies and dedicated support to help military families balance service life with career and wellbeing.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.