Patient Admin Supervisor
- Dubai, United Arab Emirates
Posted 12 days ago
About the role
Key Accountabilities
Operational Management
Managing Patient Experience
Compliance with Regulations
Staff Supervision and Training
Budgeting and Financial Management
Scheduling and Workflow Optimisation
Patient Safety and Care
Performance Metrics and Reporting
Risk Management and Incident Reporting
Specific Responsibilities for this Role
Align daily operations with the company’s values and culture.
Support the team in achieving departmental goals and objectives.
Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.
Provide training and mentorship to team members to ensure quality standards and service delivery.
Continuously maintain an enabling environment where you can develop and grow your team.
Orientate new joiners and sign of probation periods.
Ensure professional conduct and discipline within the team is followed.
Provide support in the recruitment and selection process of team members.
Monitor employee scheduling of the department to ensure operational coverage.
Support and monitor cost management initiatives.
Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
Support staff engagement initiatives.
Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
Complete yearly appraisals, coach & developing the team.
Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
Complaint management & process improvements linked to overall patient experience.
Participates in Hospital training programs.
Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
Maintains patient & staff confidentiality.
Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.
Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
Generate detailed reports on patient invoices, outstanding balances, and payment collections.
To create and continuously maintain an enabling environment where people can develop and grow.
To ensure that performance management contracts are in place for the team.
Conduct and document bi-annual performance conversations .
Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
Maintain professional conduct and discipline within the team.
Work closely with the recruitment team to recruit and select competent employees .
Monitor employee scheduling of the department to ensure sufficient operational coverage.
Key Accountabilities
Operational Management
Managing Patient Experience
Compliance with Regulations
Staff Supervision and Training
Budgeting and Financial Management
Scheduling and Workflow Optimisation
Patient Safety and Care
Performance Metrics and Reporting
Risk Management and Incident Reporting
Specific Responsibilities for this Role
Align daily operations with the company’s values and culture.
Support the team in achieving departmental goals and objectives.
Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.
Provide training and mentorship to team members to ensure quality standards and service delivery.
Continuously maintain an enabling environment where you can develop and grow your team.
Orientate new joiners and sign of probation periods.
Ensure professional conduct and discipline within the team is followed.
Provide support in the recruitment and selection process of team members.
Monitor employee scheduling of the department to ensure operational coverage.
Support and monitor cost management initiatives.
Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
Support staff engagement initiatives.
Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
Complete yearly appraisals, coach & developing the team.
Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
Complaint management & process improvements linked to overall patient experience.
Participates in Hospital training programs.
Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
Maintains patient & staff confidentiality.
Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.
Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
Generate detailed reports on patient invoices, outstanding balances, and payment collections.
To create and continuously maintain an enabling environment where people can develop and grow.
To ensure that performance management contracts are in place for the team.
Conduct and document bi-annual performance conversations .
Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
Maintain professional conduct and discipline within the team.
Work closely with the recruitment team to recruit and select competent employees .
Monitor employee scheduling of the department to ensure sufficient operational coverage.
Minimum Qualification & Experiences
Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.
3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage
Competencies
Core
Level
Strong interpersonal, verbal and written communication skills.
Proficient
Strong knowledge in Insurance, Registration and Billing.
Proficient
Strong analytical and problem-solving skills
Proficient
Excellent command of oral and written English. Arabic language desirable but not essential.
Proficient
Ability to think critically and maintain a high level of confidentiality.
Proficient
Proficiency in MS office.
Proficient