Performance Live Center Planner
- Dubai, United Arab Emirates
Posted 25 days ago
About the role
United Arab Emirates, Dubai
Operations Support/Management
- Direct Performance Live Engineers in safe, reliable, and efficient product and service delivery.
- Drive internal and external customer satisfaction and service quality.
- Liaise with the supported GU BL PSD Managers for job life cycle support and technical and incident management.
- Ensure systematic usage of standard work and risk management.
- Provide visibility regarding crew and associated function’s SQ performance and improvement opportunities.
- Verify projected resource plan (workforce, assets) according to RO growth.
- Collaborate with Performance Live Center Manager to manage loading of PLE as per center risk assessment & efficiency targets.
- Ensure PLC hardware and software compliant with IT standards.
- Assign jobs to PL engineers based on loading and job complexity.
- Ensure customer data management plan implemented.
- Validate job specific RACI based on service model.
- Conduct pre-and post-job briefs for every job. Discuss and communicate risks and controls to field personnel.
- Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery.
- Participate in incident investigation, validation of results and reviews.
- Manage service delivery process to exceed customer expectations.
- Manage quality control of all field deliverables. Approve final job deliverables.
Experiance Professional
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.
Benefits
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Diverse and Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.