2 Operations Coordinator jobs in Kuwait

Date Posted:

2026-07-09

Country:

Kuwait

Location:

KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab

Job Purpose

The role holder supports Service Operations by coordinating field support activities, maintaining operational records, preparing reports and dashboards, supporting process governance, and ensuring timely follow-up of operational activities. The role works closely with field teams, supervisors, customers, and internal stakeholders to improve operational efficiency and service performance.

Key Responsibilities

Core Responsibilities

• Support field operations through coordination, follow-up, and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication requirements, appointments, and reporting activities.
• Monitor pending actions, operational KPIs, and business processes to support timely completion.
• Support timesheet validation, compliance monitoring, and reporting activities.
• Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancement, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Self-Management

• Work with the reporting manager to establish and achieve performance objectives.
• Identify development needs and participate in relevant training opportunities.
• Maintain a high level of professionalism, accountability, and customer focus.
• Keep abreast of business processes, technologies, and best practices.

Minimum Qualifications, Experience and Skills

Minimum Qualification

• Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.

Years of Experience

• Minimum 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.

Skills & Experience

• Experience supporting service or field operations and coordinating with multiple stakeholders.
• Experience in reporting, KPI tracking, dashboard preparation, and process coordination.
• Strong Microsoft Excel skills; Power BI knowledge is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience with operational systems, digital tools, and reporting platforms is an advantage.

Language Skills

• Fluent written and spoken English.
• Arabic is an advantage..

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When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

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