69 Lead Site Reliability Engineer Engineering Enablement Remote jobs in Boston

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President - Global Technology Account Management, Open Finance Solutions

Overview
The Open Finance Client Value Delivery and Operations team is looking for a Vice President, Technology Account Management (TAM) to lead our function globally. This role leads the technical relationship with our clients post go-live. As the trusted technical advisor within the broader account team, the TAM function is responsible for the health of our clients' integrations, the depth of their platform adoption, and the technical strategy that lets them get the most from Mastercard Open Finance.

The VP will lead a distributed team of regional TAM leaders, set the global standard for how we engage clients technically, and ensure that the client perspective carries weight in how the platform evolves.

The ideal candidate is technically fluent, commercially minded, energized by building at scale, and passionate about the client experience.

Role
In this client-facing leadership position, you will:

• Own the global Technology Account Management operating model, ensuring a consistent, high-quality client experience across all markets
• Lead and develop a team of regional TAM leaders, building deep technical and client advisory capability across the function
• Drive measurable client outcomes across product adoption, integration health, and retention through a segmented, scalable coverage model
• Serve as a senior technical partner to our most strategic clients, and as an executive point of contact on complex initiatives
• Partner closely with Product and Engineering to bring client insight into platform strategy and influence the roadmap
• Build the enablement, knowledge, and automation foundation that allows the function to scale alongside the business

All About You
The ideal candidate for this position should:

• Have advanced experience leading technical, client-facing post-sales teams at scale
• Bring advanced expertise in APIs, data connectivity, cloud infrastructure, and technical SLAs, with the depth to shape architecture decisions and set technical direction with client engineering and technology leaders
• Have a proven track record of driving product adoption and integration health across a client portfolio
• Have a demonstrated record of designing and scaling operating models, including methodology, measurement, and team capability
• Have advanced experience influencing product direction through structured, well-evidenced client insight
• Be a versatile communicator, able to translate technical complexity into commercial value and move between a client CTO, an internal engineering lead, and an executive audience without losing precision

Additional capabilities that would be valuable:

• Experience in open banking, open finance, payments, or financial data infrastructure
• Experience applying automation or AI to scale technical account management and support functions
• Experience leading globally distributed teams

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $181,000 - $299,000 USD

Arlington, Virginia: $208,000 - $344,000 USD

Atlanta, Georgia: $181,000 - $299,000 USD

Boston, Massachusetts: $208,000 - $344,000 USD

Purchase, New York: $208,000 - $344,000 USD

Salt Lake City, Utah: $181,000 - $299,000 USD

San Francisco: $181,000 - $299,000 USD

Seattle, Washington: $208,000 - $344,000 USD