83 Lead Cloud Engineer Contact Center Technology jobs in Washington

Summary

The Senate Sergeant at Arms is seeking a Technology Solutions Architect #5374. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 111:59pm EST on the closing date. Late applications will not be accepted.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Acts as a senior team leader responsible for structuring complex solutions and delivering IT services. Provides technical guidance and architectural recommendations for designing, building, testing, deploying, and maintaining highly available, scalable, and secure applications, systems, and services. Provides long-range strategic planning activities for the Senate in the areas of modern IT systems and services. Monitors the impact of technological developments; identifies emerging technologies and scopes potential Senate utility. Leads product evaluations and technical studies and task forces; directs pilot testing programs; analyzes new technology for its impact on the Senate environment; tests new releases on Senate supported platforms; develops product configuration standards for use in the Senate environment; recommends strategic direction for the Senate. Creates and reviews system architectures; analyzes system requirements and ensures that systems will be effectively integrated with current applications. Acts as a technical leader and mentor to implementation teams and collaborate across the organization to provide leadership and guidance on technical solutions; Collaborates across organizations in the creation of valuable technology solutions.

Requirements

Conditions of employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.

Qualifications

Other Duties/ Responsibilities

• Develop proof of concept applications to validate proposed solutions.
• Continuously review and evaluate the effectiveness of solutions and propose changes as needed.
• Contract(or) oversight.
• Assist with the establishment and adoption of technology architecture standards and methodologies.
• Write policies.
• Consult with/lead other Senate teams.
• Write RFPs.
• Review and evaluate responses to RFPs.

Required Work Experience

• 8-10 years’ experience as a lead software engineer and demonstrated leadership and mentoring skills.

Required Special Skills/ Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
• Excellent oral and written communication skills.
• Excellent interpersonal skills and ability to collaborate with team members and stakeholders from across the organization.
• Ability to explain technical challenges and solutions to both technical and non-technical audiences.
• High level of self-discipline and ability to work independently.
• Strong leadership skills.
• High attention to detail and ability to organize, manage, and prioritize many tasks.
• High aptitude for continuously learning new skills.

Desired Qualifications

• Five or more years of hands-on experience with ServiceNow Security Operations (SecOps) and Governance, Risk, and Compliance (GRC).
• Eight or more years of experience designing, developing, and supporting core ServiceNow platform components, including CMDB, ITSM, ITAM, ITOM, IRM, and Change Management.
• Agile/Scrum, SDLC, & GitLab: Background in Agile methodologies, software development lifecycle processes, and version control using GitLab.
• Federal Security Standards: Familiarity with FISMA, NIST, and FedRAMP requirements.
• IT Service Management Frameworks: Knowledge of ITIL or related frameworks.
• Upgrade Management: Understanding of ServiceNow upgrade planning, methods, and best practices.
• Cybersecurity Operationalization: Experience operationalizing ServiceNow cybersecurity solutions and modules.

Desired Skills

• ServiceNow SecOps Expertise: Advanced proficiency with Security Incident Response, Vulnerability Response, Threat Intelligence, GRC, and Business Continuity Management.
• ITSM/ITAM/ITOM: Strong understanding of IT service, asset, and operations management principles and best practices.
• Integration Engineering: Experience integrating ServiceNow with third-party security products using REST/SOAP APIs and ServiceNow IntegrationHub.
• Development Tools: Proficiency with Flow Designer, Service Portal, JavaScript, GlideScript, and related ServiceNow development technologies.
• Web Development: Working knowledge of JavaScript, AngularJS, HTML, and CSS for ServiceNow UI and portal development.
• Cloud & Infrastructure: Solid understanding of cloud computing and infrastructure-as-a-service (IaaS) concepts.
• Performance Optimization: Demonstrated ability to enhance ServiceNow platform performance, scalability, and reliability.
• System & Database Architecture: Experience with system design, integrations, and database architecture.
• API Development: Skilled in API development, SOA, RESTful services, and JSON.
• Project Leadership: Ability to lead Agile technical projects, mentor team members, and manage competing priorities.
• Communication: Strong ability to communicate complex technical concepts clearly to both technical and non-technical audiences.

Desired Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Security Operations or GRC is preferred.
• Relevant certifications in cybersecurity (e.g., CISSP, CISM, CEH) are a plus.

Working Conditions

• No exceptional physical demands.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

Education

Bachelor's degree in computer science, Information Technology, Engineering, or an equivalent combination of education and work experience.

Additional information

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

Required Documents

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

Subject to background/security investigation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.

Agency contact information

Email

SAARecruitment@saa.senate.gov

Address

U.S. Senate Sergeant at Arms
US. Senate Capitol Office Building
Washington, DC, Washington, DC 20001

Next steps

Qualified candidates will be contacted directly.

Overview

Accepting applications

Posted today · Apply by 08/27/26

Due by 11:59 p.m. ET on August 27, 2026

Location

Few vacancies in the following location:

Washington, DC

Few vacancies

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Relocation expenses reimbursed

NoThe Senate Sergeant at Arms does not pay for relocation expenses.

Salary

$143,516 - $195,704 per year

Pay scale & grade

AD 00

Promotion potential

0

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Not required - N/A

Appointment type

Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status

No

Federal service type

This job is in the Excepted Service

Drug test

No

Security clearance

Secret

Announcement number

req1057

Control number

878739100