Tech Support III, Engineer
- Boise, United States
Posted 25 days ago
About the role
About the Company
At Fisher's Technology, our mission is straightforward: to cultivate exceptional satisfaction among both our customers and our team members. This commitment has guided our organization since 1936 and has contributed to our recognition as one of the Best Places to Work for 18 consecutive years. We provide comprehensive business technology solutions, including managed IT services, cybersecurity, managed print services, workflow automation, business telephony, and physical security systems.
Fisher's Technology is proud to be part of Loffler Companies, together forming one of the nation's largest independent business technology providers, with operations spanning across the mountain west to Midwest. This partnership unites our trusted local relationships and people-centered cultures with expanded resources and additional expertise, enabling us to better serve both our employees and our clients. Learn more about Fisher's Technology and Loffler Companies Inc. by visiting our sites.
For those seeking more than employment, an organization that fosters professional growth, encourages meaningful contribution, and values a collaborative, engaged workplace culture, we invite you to connect with us.
Position Summary
Our IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team.
Roles & Responsibilities
- Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services.
- Administration and support of client virtualization environments including VMware vSphere, and Hyper-V.
- Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points.
- Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices.
- Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly.
- Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments.
- Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments).
- Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments.
- Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team.
- Assist with training and onboarding new employees on technology platforms, tools, and best practices.
- Generate reports on performance, security incidents, and project status for upper management and client stakeholders.
- Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents.
- Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures.
- Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams.
Requirements:
- 8+ years of experience in IT support, with a focus on network and infrastructure technologies.
- Excellent communication and customer service skills, both on the phone and in writing.
- Ability to communicate technical issues clearly and effectively to non-technical stakeholders.
- Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders.
- Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance.
- Clean driving record.
Technical Qualifications:
- In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.).
- Knowledge of PowerShell for Microsoft 365 automation and scripting tasks.
- Strong understanding of Microsoft 365 licensing models and subscription management.
- Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments.
- Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.).
- Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies.
- Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions.
- Experience with SD-WAN technologies and cloud-based network solutions.
?Certifications:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Modern Desktop Administrator Associate
- Cisco Certified Network Associate (CCNA) or equivalent
- Fortinet NSE 4 or equivalent
- CompTIA Network+ or Security+
Why Work for Us?
- Top Workplace
- Career Advancement
- Employer Paid Life Insurance and Disability
- Paid Time Off, Paid Sick Time, Volunteer Time, Holidays, Bereavement, and Parental Leave
- Benefits Package including FSA, Medical, Dental, and Vision
- 401K with Employer Match
- Tuition Reimbursement
Loffler Core Values
What Defines our Culture.
- Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
- Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
- Innovation: Welcome new ideas. Work smarter. Be a visionary.
- Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
- Professionalism: Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
- Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.
Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.