IT Administrator
- Dubai, United Arab Emirates
Posted 25 days ago
About the role
We are seeking a proactive and technically skilled IT Administrator to manage and support IT infrastructure across office, warehouse, factory, and logistics operations. This role is ideal for a hands-on IT professional who enjoys troubleshooting, maintaining secure systems, supporting end users, and driving continuous technology improvements.
Key Responsibilities
- Provide Level 1 & Level 2 technical support for desktops, laptops, printers, mobile devices, and business applications.
- Install, configure, maintain, and troubleshoot Windows operating systems and user devices.
- Manage Microsoft 365 administration, Active Directory, user accounts, permissions, and email services.
- Support and maintain LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connectivity.
- Configure and troubleshoot Ruijie/Reyee and Cisco networking equipment.
- Assist with FortiGate firewall administration and network security.
- Manage Windows Server environments, file sharing, DNS, DHCP, and Group Policies.
- Maintain backup systems, NAS storage, disaster recovery, and endpoint security.
- Support IP Telephony systems (Yealink, Yeastar, Avaya).
- Maintain Hikvision CCTV systems and NVR infrastructure.
- Support ERP, CRM, Tally, warehouse management systems, and other business applications.
- Maintain IT asset inventory, software licences, warranties, and technical documentation.
- Coordinate with external vendors for installations, repairs, and annual maintenance contracts.
- Identify opportunities to automate processes using AI tools and modern technologies.
- Ensure IT systems remain secure, reliable, and available across all company locations.
Requirements
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field.
- Minimum 2 years of hands-on IT experience in the UAE (Mandatory).
- Strong experience with:
- Windows Desktop & Windows Server
- Microsoft 365 Administration
- Active Directory & Group Policy
- TCP/IP, DNS, DHCP, VLANs, VPN
- Cisco and Ruijie/Reyee networking
- IT helpdesk and ticketing systems
- Experience supporting IP telephony, CCTV, backup systems, and IT security.
- Knowledge of ERP systems, cloud applications, APIs, and automation is an advantage.
- Experience with AI productivity tools or automation platforms will be considered an added advantage.
- Microsoft, Cisco (CCNA), Fortinet, or ITIL certifications are preferred.
Skills
- Excellent troubleshooting and problem-solving abilities.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple priorities.
- Good documentation and vendor coordination skills.
- High level of integrity when handling confidential information.
- Fluent in English; Hindi is an advantage.
Additional Information
Candidates who are currently available in the UAEand can join immediatelywill be given preference.
Application Question(s):
- How many years of hands-on IT Administrator experience do you have in the UAE?
- Do you have experience troubleshooting LAN, WAN, Wi-Fi, VPN, DNS, and DHCP issues?
- Why do you believe you are the right candidate for this position? (Short answer)
Education:
- Bachelor's (Preferred)
Experience:
- IT service management: 3 years (Preferred)
Language:
- English and Hindi (Preferred)
Work Location: In person