Tenancy Sustainment Officer
- Salisbury, United Kingdom
Posted 2 days ago
About the role
Salary: £31,537 - £33,699 per annum
Hours per week: 37 hours
Interview date: 29 September 2026
Housing - Empowering Tenants and Creating Better Lives, Better Homes and Better Communities
Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll be based in Salisbury but will have a case load that requires travel across the county.
In this role, you'll provide vital support to our clients, empowering them to maintain their housing tenancy. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities.
Your work will contribute to our efforts to safeguard and sustain tenancies of our existing tenants who are financially disadvantaged or vulnerable.
We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients.
Empathy, resilience, and strong relationship-building skills are vital, along with knowledge, welfare benefits, budgeting, and IT proficiency.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑ facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
Gemma Syrett, Financial Inclusion Manager, at Gemma.Syrett@wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Disability Confident Employer
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Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.