239 Hotel Service Supervisor jobs in Dubai

InterContinental Residences Dubai Business Bay is seeking a dedicated, organized, and service-driven Staff Accommodation Supervisor / General Technician. This role is responsible for overseeing staff accommodation operations while supporting HR activities and handling technical and maintenance duties to ensure a safe, comfortable, and fully compliant living and recreational environment for employees. You will play a key role in maintaining accommodation standards, staff facilities, regulatory compliance, and emergency preparedness in line with IHG and UAE requirements.

Located in the heart of Dubai’s Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay features 176 elegantly designed residences and hotel rooms, offering refined luxury, comfort, and sophistication. As a Staff Accommodation Supervisor / General Technician, your attention to detail, organizational skills, and commitment to quality will directly contribute to the well-being of our colleagues and the overall success of our operation.

Your Day-to-Day

Every day is different, but you’ll mostly be:

Staff Accommodation & Welfare Management

• Oversee staff housing, including allocation, room changes, and upkeep of accommodations.

• Ensure all rooms for new joiners and internal transfers are thoroughly cleaned and prepared before move-in, with all amenities complete, including linens and welcome kits.
• Ensure staff living areas meet safety, hygiene, and comfort standards at all times.
• Monitor occupancy, resolve accommodation-related issues, and maintain accurate records.
• Welcome new employees, assist with airport pickups and local relocations, and ensure smooth onboarding. Provide information on bus transport, nearby clinics, restaurants, and grocery stores.
• Maintain accommodation inventory, including linens, welcome kits, cleaning tools, and supplies, ensuring adequate stock levels.
• Coordinate with contracted pest control providers and initiate pest control treatments in staff accommodation every three months.
• Coordinate with Heads of Department to initiate and schedule monthly apartment audits to ensure compliance with accommodation standards.
• Ensure staff accommodation is fully compliant with HR audits, RLR audits, and all applicable UAE staff accommodation regulations and standards.
• Act as the primary point of contact for all staff accommodation-related inquiries, issues, and coordination.

Staff Fun Hub & Recreational Facilities Management

• Ensure the staff fun hub is clean, safe, and well maintained at all times.
• Maintain and monitor all recreational and utility equipment, including bicycles, PlayStation units, billiard tables, computers, table tennis equipment, washing machines, refrigerators, and other related facilities.
• Arrange timely repair, servicing, or replacement of damaged or faulty equipment.
• Maintain and monitor CCTV and biometric access systems within the fun hub.
• Ensure that only authorized hotel employees have access to the staff fun hub and enforce access control procedures.

General Technician Duties

• Carry out basic maintenance and repair works in staff accommodations and staff facilities (electrical, plumbing, carpentry, and minor AC works).
• Conduct routine inspections of rooms, common areas, and recreational facilities to identify and rectify faults.
• Respond promptly to maintenance requests and emergencies.
• Coordinate with external contractors and main engineering teams for major repairs.
• Ensure proper use and care of tools, equipment, and spare parts.

Safety, Emergency & Compliance

• Coordinate with the Security Manager to plan, initiate, and conduct emergency fire drill training for staff accommodation and staff facilities.
• Ensure staff are aware of fire safety procedures, evacuation plans, and emergency assembly points.
• Support regular inspections of fire safety equipment and emergency systems in staff areas.

Administration & Reporting

• Prepare reports on accommodation occupancy, maintenance activities, apartment audit findings, fun hub maintenance, HR support activities, and safety drills.
• Ensure compliance with internal policies, health and safety regulations, audit requirements, and hotel standards.

Team Leadership & Collaboration

• Foster a positive, professional, and supportive living and recreational environment for staff.
• Coordinate with housekeeping, security, HR, engineering, IT, and HODs to ensure smooth facility operations.
• Act as a liaison between management and staff regarding accommodation, maintenance, audits, welfare, recreational facilities, compliance, and safety matters.

Human Resources Management

• Support HR initiatives, staff engagement programs, events, and recognition activities.

What We Need from You

Ideally, you bring some (or all) of the following qualifications and experience.

Education & Qualifications

• Diploma or technical certification in Electrical, Mechanical, or Building Maintenance preferred.
• HR or hospitality-related training is an advantage.

Experience & Skills

• 3–5 years of experience in staff accommodation management and/or general maintenance, preferably in hospitality.
• Experience supporting HR initiatives, managing staff facilities, and participating in safety or emergency training is an advantage.
• Strong practical knowledge of building maintenance systems and basic IT/AV equipment.
• Good understanding of health, safety, hygiene, accommodation regulations, audit standards, and fire safety requirements in the UAE.
• Strong organizational, communication, and coordination skills.

Personal Attributes

• Detail-oriented, proactive, and service-focused.
• Strong problem-solving and hands-on technical skills.
• Able to manage multiple priorities effectively under pressure.
• Willing to work flexible hours, weekends, and public holidays based on operational requirements.

What You Can Expect from Us

At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.

Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.