76+ Hotel Reservation Agent Jobs In Dubai (August)

Posted 5 days ago

Job Description

Main Duties:

Reporting & Analysis

Prepare and distribute daily, weekly, monthly, and ad hoc revenue performance reports.
Analyze business trends, identify opportunities and risks, and provide actionable recommendations.
Support forecasting activities using RMS Tools, CoStar, BI & Revenue Analytics Tools like Demand 360, Rate Shopper

Revenue Optimization

Support and execute pricing, inventory, and market segment strategies to maximize revenue.
Analyze demand, competitor positioning, and channel performance to optimize rates.
Manage group quotations and revenue planning activities in the absence of the Director of Revenue.

Reservation Operations

Review daily reservation, cancellation, prepaid, and no-show reports to ensure booking accuracy.
Conduct audits on prepaid bookings and no-show procedures to protect revenue.
Support Opera PMS configuration and maintain close coordination with the Reservations team.

E-Commerce & Distribution

Manage hotel website and OTA platforms to maximize revenue, visibility, and direct bookings.
Ensure rate parity, content accuracy, and timely updates across all distribution channels.
Develop, implement, and evaluate digital promotions, social media campaigns, and OTA partnerships to drive revenue growth in collaboration with Marketing Team.

Online Distribution Reporting & Performance

Prepare and present monthly online distribution performance reports.
Analyze direct and indirect channel performance, conversion, and revenue contribution.
Recommend and implement improvements to enhance channel profitability and distribution effectiveness.

Training and Human Resources

Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Miscellaneous

All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

Qualifications

76 Hotel Reservation Agent jobs in Dubai