Sr Operations Manager
- Charlotte, United States
Posted 3 days ago
About the role
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Commercial HVAC Operations is seeking an experienced Sr. Operations Manager to lead the Air-Cooled Chiller Value Stream at our Charlotte manufacturing facility. The Operations Manager is responsible for the overall performance and strategic direction of a complex manufacturing value stream consisting of multiple production lines, 6-8 front-line supervisors, and 200 hourly employees. This leader owns end-to-end manufacturing execution and is accountable for delivering exceptional performance across safety, quality, delivery, cost, productivity, and employee engagement. As a senior member of the site leadership team, this role partners closely with Quality, Materials, Manufacturing Engineering, Supply Chain, Finance, Human Resources, and Product Engineering to develop and execute operational strategy, drive transformation initiatives, improve customer satisfaction, and build organizational capability. This position requires a highly visible leader capable of developing future leaders, leading through influence, and driving sustainable operational excellence in a fast-paced, high-mix manufacturing environment.
Job Description
Develop and execute the operational strategy for the Air-Cooled Value Stream in alignment with business objectives.
Own the value stream P&L performance through effective management of labor, productivity, quality, inventory, and operational costs.
Lead annual operating plans, capacity planning, headcount planning, and capital investment initiatives.
Translate business priorities into measurable operational objectives and ensure execution through disciplined daily management.
Lead multiple manufacturing lines to consistently achieve world-class safety, quality, delivery, and cost performance.
Establish a culture of accountability, operational discipline, and continuous improvement throughout the organization.
Drive breakthrough improvements in labor productivity, throughput, first-pass yield, on-time delivery, 5S, and inventory performance.
Lead recovery plans during operational disruptions while maintaining customer commitments and business continuity.
Lead, coach, and develop a team of Operations Supervisors while creating a robust leadership pipeline.
Build a high-performance culture focused on engagement, accountability, inclusion, and continuous learning.
Conduct talent reviews, succession planning, performance management, and leadership development for the operations organization.
Champion employee engagement initiatives and foster an environment where employees feel empowered to solve problems and improve processes.
Partner with Materials, Manufacturing Engineering, Quality, Planning, Supply Chain, and Product Engineering to optimize end-to-end value stream performance.
Lead cross-functional initiatives to improve manufacturing capability, supplier performance, inventory flow, and customer satisfaction.
Influence decisions beyond direct authority through collaboration and data-driven leadership.
Represent manufacturing during executive reviews, customer visits, operational reviews, and strategic planning sessions.
Drive Lean Manufacturing principles across the value stream utilizing Daily Management, Leader Standard Work, Visual Management, 5S, Kaizen, Standard Work, and structured problem-solving methodologies.
Sponsor major operational improvement projects focused on automation, digital manufacturing, capacity expansion, quality improvement, and cost reduction.
Ensure sustainable implementation of corrective actions through robust management systems and operational governance.
Champion a zero-incident safety culture through visible leadership and proactive risk management.
Ensure compliance with all Environmental, Health & Safety (EH&S), regulatory, and company policies.
Lead investigations into significant safety or operational incidents and ensure effective corrective actions are implemented.
Own and continuously improve key operational metrics including:
Safety
First Pass Yield (FPY)
Customer Quality
On-Time Delivery
Labor Efficiency
5S
Productivity
Cost of Poor Quality (COPQ)
Inventory Accuracy
Schedule Attainment
Employee Engagement
Overtime
Absenteeism
Required Qualifications
Bachelor's degree
8+ years of manufacturing, operations, engineering, quality, or supply chain leadership experience.
3+ years leading leaders in a manufacturing environment.
Preferred Qualifications
Masters degree in Engineering, Technology, or Supply Chain
Demonstrated expertise in applying Lean Manufacturing methodologies (Kaizen, 5S, Leader Standard Work, Visual Management, structured problem-solving).
Direct experience managing Value Stream P&L, budget forecasting, capital investment planning, and cost reduction strategies.
Proven track record of influencing cross-functional teams (Quality, Supply Chain, Materials, Engineering) to optimize throughput, quality, and supply chain flow.
Pay Range
The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 28 August 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.