73 Help Desk Support Representative Work From Home jobs in Kansas City

Kansas City, United States of America | Full time | Home-based | R1560786

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with a global leader in diabetes care, we are currently looking for Inside Pharmaceutical Sales Representatives to join our team. In this position, you will promote products in the Endocrinology/Diabetes space. The Inside Pharmaceutical Sales Representative is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product portfolio. This is accomplished by establishing mutually beneficial business relationships with targeted accounts and physicians key to the sales success of the promoted products. The sales representative is also responsible for coordinating sales strategies with appropriate teammates to maximize sales in assigned territory.

RESPONSIBILITIES

• Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone

• Advance listening and decision-making skills

• Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment

• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience

• Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.

• High work ethic, reliable and punctual in reporting for scheduled work

• Ability to be flexible as needed to meet the fluctuating business needs

Required Qualifications:

• 4-year degree from an accredited college or university

• Minimum 2 years of business to business (BTB) sales experience required

• Minimum 1 year of inside sales experience required

• Pharmaceutical or Medical Device Experience preferred

• Endocrinology/Diabetes experience preferred

• Exceptional verbal and written communication skills

• Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

Preferred Qualifications:

• All the Required Qualifications, plus:

• Related experience in the Endocrinology/Diabetes space

• Demonstrated ability to manage and develop an assigned territory via inside sales

#LI CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $30-$33 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.