12 Guest Service Representative jobs in Atlanta United States

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com.

About the role

As an Senior Engineering Manager at Crunchtime, you are responsible for the health and output of one or more engineering teams. This role requires a balance of short-term delivery and long-term investment in people and architecture. We look for leaders who are "system thinkers" - individuals who can navigate technical complexity while maintaining an empathetic approach to team leadership.

What you’ll do as a Senior Engineering Manager:

• Manage 1–2 teams (approx. 4–10 engineers total). You own the full talent lifecycle: hiring, retention, professional development, and performance management.
• Work as a strategic partner to Product Management to balance new feature development with the technical debt and maintenance required to keep the platform stable.
• Lead design reviews, ensure code is scalable, and keep the team focused on simple, pragmatic solutions.
• Use Agile practices to deliver value in small, frequent cycles, maintaining tight feedback loops with customers, product, and quality teams.
• Enforce high standards for TDD, CI/CD, and automation to maximize velocity and maintain confidence in our releases.
• Facilitate discussions to remove blockers and keep the team moving toward sprint goals.

What we’re looking for

• A seasoned player/coach with high EQ who shapes team culture through empathy and can still provide deep technical guidance when needed.
• An experienced engineer who values simplicity and pragmatism, implementing the right technical solution for the current problem without over-engineering.
• A leader who favors giving the team context over exerting control, ensuring everyone understands the "why" so they can own the "how."
• A mentor who has built diverse teams, developed career plans, and knows how to provide the frequent, direct feedback needed to win as a team.
• A natural builder who is passionate about engineering excellence, from code review culture to high test coverage and automation.

Nice to haves

• Demonstrated experience managing engineering teams.
• Demonstrated software engineering experience in a modern tech stack.
• High level of mental focus for technical problem-solving.
• Proficiency with Jira, Slack, and Zoom.
• Background in developing enterprise-grade web products at scale or managing distributed systems.
• Experience with mobile development or hardware integrations (mobile devices/embedded hardware).
• Familiarity with DevOps best practices and experience managing remote or distributed teams.
• A track record of contributing to open-source projects or building great relationships with coworkers in the past.
• An interest in the specific technical and business problems we’re solving in the hospitality industry.

What you’ll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Compensation:

The annual base compensation range for this position is $145,000 - $180,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $163,125 - $202,500.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.