6357 Guest Experience Manager jobs near me

Key ResponsibilitiesOperational Leadership

• Direct and oversee all Rooms Division operations to ensure seamless guest experiences from arrival to departure.
• Develop and implement departmental strategies that align with the hotel's business objectives.
• Ensure compliance with company policies, brand standards, and operating procedures.
• Monitor daily operations and resolve operational challenges promptly.
• Lead departmental meetings and communicate operational priorities effectively.
• Collaborate with Food & Beverage, Sales & Marketing, Engineering, Finance, Security, and Human Resources to ensure smooth hotel operations.

Guest Experience

• Drive a culture of exceptional guest service and hospitality throughout the Rooms Division.
• Oversee the handling of VIP arrivals, special requests, and service recovery for guest concerns.
• Review guest feedback, identify trends, and implement continuous improvement initiatives.
• Ensure consistent delivery of personalized and memorable guest experiences.

Financial Management

• Develop and manage the Rooms Division annual operating budget.
• Monitor departmental revenues, expenses, payroll, and productivity.
• Work closely with Revenue Management to optimize room inventory, occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Identify opportunities to improve profitability while maintaining service excellence.
• Prepare operational reports, forecasts, and performance analyses.

Housekeeping & Front Office Oversight

• Ensure Front Office operations deliver efficient check-in, check-out, reservations support, and guest services.
• Oversee Housekeeping to maintain the highest standards of cleanliness, presentation, and room readiness.
• Monitor room status, inventory control, and maintenance coordination to maximize room availability.
• Ensure preventive maintenance issues are identified and addressed in coordination with Engineering.

Leadership & Team Development

• Recruit, train, mentor, and develop department managers and team members.
• Conduct performance reviews and create development plans.
• Foster employee engagement, accountability, and teamwork.
• Ensure appropriate staffing levels while controlling labor costs.
• Promote a culture of safety, diversity, inclusion, and continuous improvement.

Quality, Safety & Compliance

• Ensure compliance with health, safety, sanitation, and security standards.
• Maintain compliance with applicable laws, regulations, and company policies.
• Oversee emergency preparedness and response procedures for the Rooms Division.
• Ensure proper handling of guest information and data privacy requirements.
• Lead quality assurance initiatives and prepare departments for internal and external audits.

Work Location: In person