Director of rooms
- Dubai, United Arab Emirates
Posted 14 days ago
About the role
Key ResponsibilitiesOperational Leadership
- Direct and oversee all Rooms Division operations to ensure seamless guest experiences from arrival to departure.
- Develop and implement departmental strategies that align with the hotel's business objectives.
- Ensure compliance with company policies, brand standards, and operating procedures.
- Monitor daily operations and resolve operational challenges promptly.
- Lead departmental meetings and communicate operational priorities effectively.
- Collaborate with Food & Beverage, Sales & Marketing, Engineering, Finance, Security, and Human Resources to ensure smooth hotel operations.
Guest Experience
- Drive a culture of exceptional guest service and hospitality throughout the Rooms Division.
- Oversee the handling of VIP arrivals, special requests, and service recovery for guest concerns.
- Review guest feedback, identify trends, and implement continuous improvement initiatives.
- Ensure consistent delivery of personalized and memorable guest experiences.
Financial Management
- Develop and manage the Rooms Division annual operating budget.
- Monitor departmental revenues, expenses, payroll, and productivity.
- Work closely with Revenue Management to optimize room inventory, occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Identify opportunities to improve profitability while maintaining service excellence.
- Prepare operational reports, forecasts, and performance analyses.
Housekeeping & Front Office Oversight
- Ensure Front Office operations deliver efficient check-in, check-out, reservations support, and guest services.
- Oversee Housekeeping to maintain the highest standards of cleanliness, presentation, and room readiness.
- Monitor room status, inventory control, and maintenance coordination to maximize room availability.
- Ensure preventive maintenance issues are identified and addressed in coordination with Engineering.
Leadership & Team Development
- Recruit, train, mentor, and develop department managers and team members.
- Conduct performance reviews and create development plans.
- Foster employee engagement, accountability, and teamwork.
- Ensure appropriate staffing levels while controlling labor costs.
- Promote a culture of safety, diversity, inclusion, and continuous improvement.
Quality, Safety & Compliance
- Ensure compliance with health, safety, sanitation, and security standards.
- Maintain compliance with applicable laws, regulations, and company policies.
- Oversee emergency preparedness and response procedures for the Rooms Division.
- Ensure proper handling of guest information and data privacy requirements.
- Lead quality assurance initiatives and prepare departments for internal and external audits.
Work Location: In person