Customer Success Executive
- India
Posted 3 days ago
About the role
About the Company:
PropFlo is a fast-growing, AI-powered PropTech SaaS company revolutionizing real estate sales and customer relationship management. Our platform combines AI, automation, and intelligent workflows to help real estate businesses manage leads, streamline operations, and deliver exceptional customer experiences. We foster a collaborative, high-performance culture where innovation, ownership, and continuous learning drive everything we do.
About the Role:
We are looking for a proactive and customer-focused Customer Success Executive to join our growing team in Hyderabad. This is a high-impact, client-facing role responsible for ensuring customers achieve maximum value from our platform while building long-term relationships. The ideal candidate possesses excellent communication, relationship management, and problem-solving skills, with the ability to coordinate effectively between clients, internal teams, and leadership.
Key Responsibilities :
- Client Relationship Management: Act as the primary post-onboarding point of contact to build, nurture, and maintain strong client relationships.
- On-Site & Virtual Engagement: Conduct regular virtual and in-person client meetings to understand business needs, gather feedback, and monitor platform adoption.
- Field Travel: Travel frequently to local client locations across Hyderabad to strengthen relationships, conduct business reviews, provide hands-on training, or resolve critical issues.
- Cross-Functional Coordination: Gather customer requirements and collaborate with Product, Technology, and the Customer Success Head to ensure timely execution.
- Growth & Retention: Identify upsell/cross-sell opportunities and drive contract renewals by ensuring customers realize continuous value.
- Accountability & Documentation: Prepare and share Minutes of Meeting (MoM), track action items to closure, and maintain accurate records in the CRM.
- Risk Mitigation: Proactively identify customer churn risks and escalate them appropriately to ensure satisfaction within agreed SLAs.
Required Skills & Qualifications :
- Experience: 1–2 years in Customer Success, Account Management, Client Relationship Management, or B2B customer-facing roles (SaaS, CRM, or PropTech experience is highly preferred).
- Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
- Mobility: Must be fully comfortable with frequent local travel to client sites as required by the business.
- Communication: Exceptional verbal, written, presentation, and negotiation skills.
- Problem Solving: Ability to translate complex customer requirements into actionable plans and manage multiple accounts simultaneously.
- Tools: Proficiency in Microsoft Office, Google Workspace, and modern CRM systems.
What We Offer :
- Opportunity to work in a fast-paced, cutting-edge AI SaaS environment.
- A collaborative culture that rewards ownership and continuous learning.
- Direct mentorship from leadership and opportunities for rapid career growth.
Pay: ₹350,000.00 - ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- This role requires spending up to 60-70% of your work week traveling to client sites . Are you fully comfortable with this high level of field mobility?
- Do you have prior experience working in a SaaS, CRM, PropTech, or B2B software company?
Work Location: In person