Director of Account Management
- London, United Kingdom
Posted 5 days ago
About the role
Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries.
Verisk, Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market. Our work sits at the heart of a sector where better data, smarter technology and stronger collaboration can make a real difference.
We're now looking for an experienced Head of Account Management / Director of Account Management to lead and shape our Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team of Account Managers
You'll have the opportunity to influence both the customer experience and the commercial performance of the business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes.
Why this role?
This isn't simply a role managing a portfolio of accounts.
You'll have the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that underpin the function, and build a high-performance culture where people know what's expected of them and have the support to succeed. You'll also operate at senior level across the wider Commercial organisation, partnering closely with Sales, Product, Service Delivery, Support, Professional Services and Marketing. Your ability to connect these teams around customer priorities will be critical.
The opportunity is particularly suited to someone who enjoys balancing people leadership, customer advocacy and commercial performance – and who wants to leave a lasting mark on how a function operates.
What you'll be responsible for
Lead and develop a high-performing team
- You'll lead, coach and develop a team of highly experienced Account Managers
- You'll create clarity around objectives, expectations and performance, establish strong coaching and development rhythms, and build a culture centred on accountability, collaboration, customer outcomes and continuous improvement.
- You'll also play an important role in attracting and retaining great talent, developing future leaders and creating meaningful opportunities for progression.
Shape our Account Management strategy
- You'll define and execute the SBS Account Management strategy and operating model, ensuring our approach to customers is consistent, disciplined and commercially focused.
- You'll establish effective account segmentation and engagement models, strengthen account planning and oversee executive sponsorship and senior stakeholder engagement across priority clients.
- As a senior escalation point, you'll also help navigate complex customer issues and retention risks, while ensuring the voice of the customer is heard in wider Commercial and business planning.
Own customer retention and growth
- You'll have clear ownership of the overall retention, renewal and growth performance of the managed account portfolio.
- Working closely with Senior leadership, you'll ensure renewal planning is proactive and that opportunities for expansion, cross-sell and upsell are identified and progressed effectively.
- You'll bring together customer insight, account health, commercial performance and market intelligence to identify both risks and opportunities – ensuring teams are focused not just on revenue, but on delivering genuine long-term customer value.
Drive operational excellence
- You'll establish the governance, processes and operating rhythms that enable the Account Management organisation to perform at its best.
- That includes strengthening account planning, customer health measures, reporting and renewal processes, while identifying opportunities to simplify, standardise or automate how the team works.
- You'll bring structure and visibility to customer risks, actions and opportunities, ensuring issues have clear ownership and are actively managed.
We're looking for a commercially minded people leader who can combine strategic thinking with strong operational execution. With a continuous improvement mindset.
You'll bring:
- 10+ years' experience in Account Management Leadership, Client Leadership, Commercial Leadership or a related customer-facing leadership environment.
- Significant experience leading, coaching and developing high-performing customer-facing teams.
- A strong track record of people leadership, including performance management, coaching, development and conflict resolution.
- Experience of the specialty insurance market, London Market operations or the wider insurance ecosystem would be highly advantageous.
- The gravitas and executive presence to influence confidently at all levels of an organisation.
- Strong commercial acumen across customer value, retention, renewals and account growth.
- Experience designing, implementing or improving account management operating models, governance and performance routines.
- Excellent organisation and planning skills, with the ability to turn strategy into structured execution.
- Strong communication skills and the ability to simplify complex issues and give teams clear direction. The ability to lead through others – delegating effectively while maintaining accountability.
#LI-Hybrid
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
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Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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