Customer Success Manager
- Dubai, United Arab Emirates
Posted yesterday
About the role
DubaiPermanentCustomer ServicesPosted 10/08/2026
Customer Success Manager
Dubai, UAE
Role Overview
We're partnering with an ambitious, fast-growing fintech that's building a next-generation
platform across digital payments, banking, cards, crypto, and financial services. This is a
unique opportunity to join at an early stage and build the entire Customer Success function
from the ground up, working directly alongside the Chairman to shape the customer
experience as the business scales.
Operating in a lean, high-growth startup environment, you'll combine hands-on customer
leadership with operational strategy, process design, automation, and team building. This
role is ideal for someone who thrives in fast-paced environments, enjoys taking ownership,
and wants to make a visible impact on the growth of a business.
Key Responsibilities
- Build and scale the Customer Success function, designing customer support
processes, SLAs, knowledge management, and operational frameworks from the
ground up.
- Deliver an exceptional customer experience by owning complex customer issues and
working cross-functionally with Product, Engineering, Compliance, and Operations.
- Recruit, develop, and lead internal and external customer support teams while
implementing quality standards and performance management processes.
- Drive operational excellence through AI-powered automation, self-service initiatives,
and continuous process improvement.
- Act as the voice of the customer, partnering with Product teams to improve the
platform and ensure customer readiness for new product launches.
Ideal Candidate
- 8+ years' experience in Customer Success, Customer Operations, or Customer
Support within fintech, payments, banking, crypto, or another high-growth technology
environment.
- Proven experience building and scaling customer operations, with a strong
operational mindset and passion for improving customer journeys.
- Comfortable working in a lean startup environment with a hands-on approach, high
levels of ownership, and direct exposure to founders and executive leadership.
- A proactive, self-starting individual who thrives in ambiguity, enjoys building from
scratch, and is excited by the opportunity to shape a function as the business grows.